Guest Wi-Fi
The guest Wi-Fi portal and what it collects.
Fix a problem
Guests cannot connect: the Wi-Fi login page does not load
Guests join your Wi-Fi but the login page never appears or shows an error. Restart in the right order, read the message, then send us the details.Guests log in but cannot get online
Guests fill in the login page but cannot browse, or it hangs after the form. Check your controller connection, and what to send support.Your SnapGuard box shows as offline
Your SnapGuard Wi-Fi box shows offline or degraded. Restart it in the right order, then read the Health page.Wi-Fi stopped working after an internet or router change
Changed your internet provider, router, controller or public IP? What to check, and what Stampede needs to connect again.Change your Wi-Fi name (SSID)
Need a new Wi-Fi name (SSID), or is it spelled wrong? Change it yourself on a SnapGuard box, or ask support.Is it Stampede or our network? What Stampede looks after
Stampede runs your guest Wi-Fi login page and your SnapGuard box. Your internet, router, controller and tills belong to your provider or IT company.No new guest sign-ups on your Wi-Fi
When capture goes quiet: check the box is online, then the guest network, then the report range.The Wi-Fi login page shows the wrong venue
When guests see another site's name on the login page, check which venue the box is assigned to, then send us the details.For guests: you cannot get on a venue's Wi-Fi
Visiting a venue and stuck on its Wi-Fi login page? What each message means, what to try, and why the venue team is the one to ask.Guests see a security warning on the Wi-Fi login page
What to do when guests see 'connection isn't private', a certificate warning or 'network has security issues' when they join your Wi-Fi.Guests see Account needs attention on the Wi-Fi
The Wi-Fi login page shows a billing message when your Stampede subscription has a payment problem. Check Billing and update your payment.Hotel room TVs and casting on guest Wi-Fi
Why smart TVs and casting struggle on guest Wi-Fi, and how to give them their own network instead.Why you get Mission Control emails, and how to stop them
Mission Control emails are health alerts about your venue Wi-Fi kit. Check your Wi-Fi, then switch them off for yourself if you do not need them.
How to
Set up your guest Wi-Fi login page
Choose what guests fill in, the welcome message, sign-in options and where guests land once online, in Captive Portal Settings.Brand your Wi-Fi login page
Pick a brand kit and set the colours, logo, background and fonts for your Wi-Fi login page, with a live preview.What guest data your Wi-Fi collects
The guest details you can ask for on the Wi-Fi login page, and how to set up the marketing opt-in.See who is on your Wi-Fi and disconnect a guest
See who is on your Wi-Fi now, why guests are asked to log in again, how to change the session length, and how to disconnect a guest.Check whether your venue Wi-Fi is online
What Online, Offline and the System Health alerts mean on your venue Wi-Fi page, and how to check every venue at once.Check your SnapGuard health and setup
Run the SnapGuard health checks, read Healthy, Degraded and Offline, retry a failed build, and see who does what from delivery to go-live.Connect your own Wi-Fi hardware
Use the Hardware setup steps to connect your own router, access points or controller to your Stampede login page: portal URL, RADIUS and walled garden.Ask guests a survey question when they log in
Add yes or no survey cards to your Wi-Fi login and see how guests answered.Show offers to guests on the Wi-Fi login
Create, edit and take down upsell cards with an offer, image and button that guests see when they connect to your Wi-Fi.Read your Wi-Fi reports
See how many guests use your Wi-Fi, how often they come back and your busiest times, for one venue or all.Manage Wi-Fi across several venues
How venue choice works in the Wi-Fi menu, what is shared across venues and what you set up for each one.Check your boxes on the Hardware page
See every SnapGuard box in your organisation, which venue it serves and whether it is online, and swap or move a box.What guest data Stampede stores, where, and for how long
What your Wi-Fi login page collects, what else each login records, where guest data is kept, and how it gets deleted.Why we recommend a SnapGuard box at every venue
What a SnapGuard box does for your guest Wi-Fi, and why running the login page on your own controller works but is less reliable.Set up a new SnapGuard box
Plug in a new SnapGuard box, confirm it with its password, link it to your venue, and what to check if it will not come online.Order a SnapGuard box and track it
Order SnapGuard boxes from the Hardware page, pay and give your delivery address at checkout, and follow each order from placed to online.SnapGuard IT setup: one trunk port on a managed network
For the venue's IT company: one trunk port, guest VLAN 912, an open SSID and an outbound tunnel. The settings, firewall rules and fixes.SnapGuard vendor playbooks: the four settings in your controller
The four SnapGuard settings in your controller's own menus: UniFi, DrayTek, Fortinet, Meraki, Omada, Aruba, Ruckus, Mist, Netgear, Zyxel, MikroTik, Cisco/HP.Turn off the Wi-Fi login page
Switch the Stampede login page off a guest network when you pause, leave or change owner, on a SnapGuard box, UniFi or other Wi-Fi kit.Add or replace an access point and keep the login page
What to set when you add or swap an access point, so guests on it still get your Wi-Fi login page.Charge guests for Wi-Fi
Switch a venue to paid Wi-Fi, connect Stripe or PayPal, create the plans guests buy, and fix a guest who paid but cannot get on.Check and manage guest Wi-Fi payments
See who has paid for Wi-Fi, give a guest access by hand, extend their time or free up a device slot.See which devices are on your network
List the access points, cameras, printers and other kit on your venue network, find an access point that is not working, scan for new devices and spot security risks.Add, rename or remove a device on your network list
Add an access point or other device to your venue's device list, give it a clear name, place it on the map or remove it.Block or allow a website or IP address
Add firewall rules to block or allow a website or IP address on your venue network, and remove rules you no longer need.Change your Wi-Fi password, network name or speed limit
Change your SnapGuard Wi-Fi name, password or speed limits, and apply the change safely with a build.See IP addresses and guest connections on your own Wi-Fi kit
Find the IP address each device has on your own router, and see guest connections when your kit only reports logins.Use the SnapGuard console only when support asks
What the SnapGuard Console is, why commands there can take your Wi-Fi offline, and when to use it.
Still stuck, or have account-specific questions?
- Log in to stampede.aiWith your usual details.
- Hold Command, press /On Windows, hold Control (Ctrl) and press /.
- Ask the agentIt answers about your own venues and account.