Guest Wi-Fi
The guest Wi-Fi portal and what it collects.
Fix a problem
Guests cannot connect: the Wi-Fi login page does not load
Guests join your Wi-Fi but the login page never appears. Restart your hardware in the right order, then check its status.Guests log in but cannot get online
Guests get past the login page but cannot browse. Check your router or controller connection, and what to send support.Your SnapGuard box shows as offline
Your SnapGuard Wi-Fi box shows offline or degraded. Restart it in the right order, then read the Health page.Wi-Fi stopped working after an internet or router change
Changed your internet provider, router or network controller? What to check, and what support needs to set it up again.Change your Wi-Fi name (SSID)
Need a new Wi-Fi name (SSID), or is it spelled wrong? Change it yourself on a SnapGuard box, or ask support.
How to
Set up your guest Wi-Fi login page
Choose what guests fill in, add a welcome message and choose where they land once online, in Captive Portal Settings.Brand your Wi-Fi login page
Pick a brand kit and set the colours, logo, background and fonts for your Wi-Fi login page, with a live preview.What guest data your Wi-Fi collects
The guest details you can ask for on the Wi-Fi login page, and how to set up the marketing opt-in.See who is on your Wi-Fi and disconnect a guest
See who is on your Wi-Fi now, why returning devices skip the login page, and how to disconnect a guest.Check whether your venue Wi-Fi is online
What Online, Offline and the System Health alerts mean on your venue Wi-Fi page, and how to check every venue at once.Check your SnapGuard health and setup
Run the SnapGuard health checks, see what each one means, and follow a new box from order to install.Connect your own Wi-Fi hardware
Use the Hardware setup steps to connect your own access points or controller to your Stampede login page.Ask guests a survey question when they log in
Add yes or no survey cards to your Wi-Fi login and see how guests answered.Show offers to guests on the Wi-Fi login
Create upsell cards with an offer, image and button that guests see when they connect to your Wi-Fi.Read your Wi-Fi reports
See how many guests use your Wi-Fi, how often they come back and your busiest times, for one venue or all.Manage Wi-Fi across several venues
How venue choice works in the Wi-Fi menu, what is shared across venues and what you set up for each one.Check your boxes on the Hardware page
See every SnapGuard box in your organisation, which venue it serves, whether it is online and which need attention.Set up a new SnapGuard box
Plug in a new SnapGuard box, confirm it with the password on its back and link it to your venue.Order a SnapGuard box and track it
Order SnapGuard boxes from the Hardware page, pay at checkout, and follow each order from placed to online.SnapGuard IT setup: one trunk port on a managed network
For the venue's IT company: one trunk port, guest VLAN 912, an open SSID and an outbound tunnel. The settings, firewall rules and fixes.SnapGuard vendor playbooks: the four settings in your controller
The four SnapGuard settings in your controller's own menus: UniFi, DrayTek, Fortinet, Meraki, Omada, Aruba, Ruckus, Mist, Netgear, Zyxel, MikroTik, Cisco/HP.Charge guests for Wi-Fi
Switch a venue to paid Wi-Fi, connect Stripe or PayPal, and create the plans guests can buy to get online.Check and manage guest Wi-Fi payments
See who has paid for Wi-Fi, give a guest access by hand, extend their time or free up a device slot.See which devices are on your network
List the access points, cameras, printers and other kit on your venue network, scan for new ones and spot security risks.Add, rename or remove a device on your network list
Add an access point or other device to your venue's device list, give it a clear name, place it on the map or remove it.Block or allow a website or IP address
Add firewall rules to block or allow a website or IP address on your venue network, and remove rules you no longer need.Change your Wi-Fi password, network name or speed limit
Change your SnapGuard Wi-Fi name, password or speed limits, and apply the change safely with a build.See IP addresses and guest connections on your own Wi-Fi kit
Find the IP address each device has on your own router, and see guest connections when your kit only reports logins.Use the SnapGuard console only when support asks
What the SnapGuard Console is, why commands there can take your Wi-Fi offline, and when to use it.
Still stuck, or have account-specific questions?
- Log in to stampede.ai
- Press Command + /On Windows, press Ctrl + /.
- Ask the agentIt answers about your own venues and account.