A guide for operators

Big tables.No admin.Here’s how.

The enquiry, the deposit and every plate, sorted before the night.

The short answer
  1. 1Route every large party to one enquiry process.
  2. 2Take the deposit by a link that chases itself.
  3. 3Collect every guest’s dish before the night.
  4. 4Take allergies person by person, with the pre-order.
Read the steps

Powering 2,500+ UK venues

Art HospitalityNº 90OIR GroupFolkPlonk'dPetiscoSankey'sWild InnsThe StablesCoast & CountrySiam NiyomVietnamese Street KitchenHowiesCaldera
La-YamRadioBuoy & OysterThe Northern CollectiveVittoria GroupAmarettoNo.12 Hotel & BistroThe Truffled HogKneadThe George at BurnhamFifteenOmomoThe Welsh HouseFuego
Valiant Pub CompanyParadise PalmsFat HippoThe BoundaryArtisan InnkeepersFauna BrewingSmoke BBQMount EdgcumbeRocca GroupPotyoOrnithologyRico Libre
The problem

Sixteen, by hand.

Olivia’s party of sixteen is on Saturday. Half the choices are still in an inbox.

Olivia’s party of 16

Before

3 places · 1 party
Re: Saturday for 1614 emails
Olivia GrantTom is coeliac, is the hake OK?
Deposit unpaid · third chase
Spreadsheet9 of 16 choices in
KitchenAllergies? Ask on the night
  • The enquiry, the menu and the choices in three places
  • The deposit chased by phone, for the third time
  • Allergies found out at the pass

After

16 of 16 ordered
Saturday · long tableShowing onStampede
Olivia GrantParty of 16 · £160.00 deposit paid
Pre-order · 16 covers6× Short rib5× Hake, brown butter4× Wild mushroom risotto1× Squash tart
AllergiesACoeliac· Tom · Hake, GFAShellfish· Anna · Short rib
  • One enquiry, with an owner and the budget
  • A deposit link that reminded her, paid Thursday
  • Every dish and allergy on the booking for the kitchen
Same party, same Saturday. The difference is one process, from the enquiry to the plate.
How venues fix it

Four steps.

Works whatever booking system you run.

Olivia GrantWeb enquiry form
In progress
Covers16DateSat 24 OctBudget£900
Template · private dining

Thanks Olivia! Here's our set menu for 16. Share it with the party so everyone picks their own.

Step 01

One front door

Send every large-party enquiry to one place, with the date, party size and budget captured up front, and give each an owner and a status. Above a set party size, online bookings become enquiries.

In Stampede

Large parties route to the enquiries manager: one board, with stages, an owner and the guest’s budget on every enquiry.

See enquiries and events
Deposit request£160.00
Link sent by emailMonReminder sentWedPaid · card 4417Thu 14:02Unpaid holds cancel themselvesBooked
Step 02

Deposit by link

Take the deposit as a payment link with a clear deadline, saying what it covers. Remind the guest before it lapses and release the hold if it is unpaid, rather than chasing by phone.

In Stampede

A deposit request is a payment link that reminds the guest on a schedule and can cancel the hold if it is not paid in time.

See enquiries and events
Pre-order · Olivia’s party12 of 16 ordered
OliviaShort rib
CallumHake, brown butterGF
AishaWild mushroom risottoV
GillianSquash tartVG
+8 more ordered · 4 still to choose
Step 03

Pre-order every plate

Send the menu and let each guest choose their own dish before the night, with dietary needs marked. Set a cut-off a few days before, so the kitchen can order and prep to the numbers.

In Stampede

Guests pick from your menu with modifiers, dietary tags and split-pay, and the pre-order is recorded against the booking.

See table bookings
Allergies · on the bookingA
ACoeliac· Tom · Hake, GFAShellfish· Anna · Short rib
Flagged on the day plannerOpens on the Square till when seated
Collected with each pre-order
Step 04

Allergies up front

Collect allergies with the pre-order, person by person, and make sure they travel with the booking to the floor and the kitchen. The worst time to learn of a coeliac guest is at the pass.

In Stampede

Allergy notes sit on the booking, flagged on the day planner, and the booking opens on the Square till when you seat it.

See Stampede for restaurants
Proof

The proof.

Operators running on Stampede, in their own numbers.

A Sunday roast at an ART Hospitality venue
24,604covers in a single month
0.3%no-show rate across eight venues
“You innovate at a rate I have never seen in a software company.”
Edwin Kirk, founding director, ART HospitalityRead the story
Food at the George & Dragon, a Sankey's venue
4.59 → 4.80Google rating, year on year
2.3×average bill from email bookings
“Having everything under one roof is simply superior, full stop.”
Matthew Sankey, owner, Sankey'sRead the story
A dish being finished at Howies, Edinburgh
3,920guests enriched with real spend
6 weekstheir first six weeks with Stampede
“Every payment lands on the guest who made it now. Everything a guest does with us, online and in our venues, finally joins up in one view.”
Louis Scott, Howies, EdinburghFull story coming soon
89%
Wi-Fi marketing opt-in rate
55p
average value of a guest contact
2,500+
UK venues run on Stampede
How we compare

Weighing us against the rest?

Honest, sourced comparisons against the tools venues switch from, checked against the record and dated.

FAQ

Frequently asked questions.

Ready for Saturday?

See enquiries, deposit links and pre-orders running on your venue, in a walkthrough with our team.