Guides for operators
Five problems.Plain fixes.Here’s how.
The problems venues search for, each fixed in four steps, whatever system you run.
Free how-to guides for UK restaurants, pubs and bars, each with the generic steps first and where Stampede does them.
Table 12, Margarita ready. Tell the kitchen: nut allergy.
Table 12, Margarita ready. Tell the kitchen: nut allergy.
Powering 2,500+ UK venues
Pick a problem.
Each guide opens on one real night at a venue, then the four steps that fix it.
- Deposit · Sat 20:00 · 6£60.00Card ending 2291Mon 12:40Paid, and recorded on the booking
Megan O’NeillBooked on your pageGuide · 4 stepsHow to reduce restaurant no-shows
Four habits that stop booked tables sitting empty, whatever system you run.
The short answer- 1Take a deposit on the nights that matter.
- 2Make the cancellation terms plain before they pay.
- 3Remind guests before the visit, with an easy way to cancel.
- 4Keep a waitlist, so a freed table gets filled.
- Google · 9 days agoNo reply“Waited forty minutes for our mains.”
Clive E.Guide · 4 stepsHow to get more Google reviews
Ask every guest, make it one tap, and answer what lands.
The short answer- 1Ask every guest, soon after their visit.
- 2Make it one tap, and never reward a review.
- 3Reply to every review, good and bad.
- 4Fix the themes that keep coming up.
- Tue · 13:102× Set lunch£52.001× Rioja, bottle£34.00Customer: none£86.00Guide · 4 steps
How to collect guest emails and data
Wi-Fi, bookings and ordering, each asking once, with consent.
The short answer- 1Ask as guests join your Wi-Fi.
- 2Take bookings on your own page.
- 3Match ordering and till spend to the guest.
- 4Keep one record per guest, with consent.
- BookingsLapsed12 JuneTable for 229 MayTable for 2Nothing since94 days
Graham WhitleyEvery fortnightGuide · 4 stepsHow to bring back guests who stopped coming
Spot who stopped coming, then give them a reason to return.
The short answer- 1Decide what lapsed means for your venue.
- 2Find the lapsed guests who opted in.
- 3Email them a personal reason to come back.
- 4Run it every week, and stop when they rebook.
- Pre-order · Olivia’s party12 of 16 ordered
OliviaShort rib
CallumHake, brown butterGF
AishaWild mushroom risottoV+8 more ordered · 4 still to choose
GillianSquash tartVGGuide · 4 stepsHow to take group bookings and pre-orders without the admin
The enquiry, the deposit and every plate, sorted before the night.
The short answer- 1Route every large party to one enquiry process.
- 2Take the deposit by a link that chases itself.
- 3Collect every guest’s dish before the night.
- 4Take allergies person by person, with the pre-order.
Frequently asked questions.
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