Every release. Dated. Public.
Everything we shipped, in the order we shipped it. Counted from the log below, not a marketing claim.
Phone bookings
Your venue gets its own phone number, answered every time by a voice assistant that knows your live availability. It takes the booking during the call, confirms it like any online booking, and saves a full transcript against the record. Guests who prefer to phone get an answer even mid-service, and your team never leaves the floor. Choose the voice and accent that fits your venue; no new hardware or phone line needed.
Three you may not have switched on.
The three newest additions to the platform. If they are not on your account yet, they are one conversation away.
- BookingsLoyaltyNew
Wallet booking confirmations
Your venue in Apple Wallet and Google Wallet. A booking confirmation becomes a branded pass that lives where your guests already look, on the lock screen, with no app to download. Loyalty cards go in alongside it.
- Passes are generated from your brand kit, so every one looks like your venue rather than a generic ticket.
- A booking pass carries the date, time and party size, and updates itself when the booking changes.
- Reminders surface on the lock screen ahead of the booking, so fewer tables go unfilled.
- Loyalty cards join the wallet too, with points and rewards updating in real time, and downloads you can measure.
- BookingsNew
Phone bookings
An AI host on your venue's phone line. It answers instantly, checks your live availability and books tables straight into the day planner, so a busy Friday service or a two in the morning enquiry never costs you a booking.
- Answers in under a second, any hour of any day, greeting callers by your venue name.
- Real bookings, not messages. It offers your actual times and booking types and creates the booking on the spot, tagged as a phone booking.
- Names and email addresses are confirmed letter by letter, so the confirmation always lands.
- You choose how it answers: let it take everything, or have it step in only when nobody picks up.
- Every call is logged with its duration, outcome and a full transcript.
- BookingsNew
Ticketed events
Sell tickets for anything you host: supper clubs, tastings, live music, New Year's Eve. Create the event, set the price, and take payment upfront inside the booking system you already run.
- Name it, date it, price it, cap the numbers. Single evenings or a recurring series, a whole-venue takeover or a dozen seats at the bar.
- Tickets are paid for at purchase rather than promised at the door, so an empty seat is no longer an unpaid one.
- Event guests appear in the same day planner as your table bookings, so service sees one picture of the night.
- Every ticket buyer lands in your guest book with their history, ready for the next campaign.
Want any of the three on your account? We will show you round them and turn them on.
The hospitality engineering brief.
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August 2026
- Bookings21 AugNew21 Aug
Phone bookings
Your venue gets its own phone number, answered every time by a voice assistant that knows your live availability. It takes the booking during the call, confirms it like any online booking, and saves a full transcript against the record. Guests who prefer to phone get an answer even mid-service, and your team never leaves the floor. Choose the voice and accent that fits your venue; no new hardware or phone line needed.
- Payments13 AugNew13 Aug
Refund deposits directly
Issue full or partial refunds on deposits and cancellation charges from the booking, with the guest notified automatically and the reason recorded.
- Bookings12 AugNew12 Aug
Handover by PIN
Switch the signed-in user at the pass with a four-digit PIN, no password, and pick up exactly the screen the last person was on.
- Bookings11 AugNew11 Aug
Pay at venue
Offer booking upgrades like cakes or wine that guests settle at the venue instead of prepaying online.
- Bookings11 AugNew11 Aug
Print place cards
Print place cards straight from a booking's pre-orders, names, dishes and dietary needs included, or run off blank ones in seconds.
- Marketing9 Aug9 Aug
Smarter email buttons
Swap templates mid-edit in workflow emails, and point buttons at your booking page with tracking added automatically.
- Platform2 Aug2 Aug
July 2026
- Platform31 Jul31 Jul
Team invites, visible
Pending invitations show in the nav, with clearer errors and per-user venue access screens.
- Platform29 Jul29 Jul
A new front door
Navigation and home rebuilt, with a proper mobile nav for running things from a phone.
- Marketing28 Jul28 Jul
- Wi-Fi25 Jul25 Jul
Smoother UniFi handoff
The portal honours controller timing on auth handoff, so slower controllers stop dropping guests.
- Bookings24 Jul24 Jul
Control venue music
Venues with Sonos speakers on SNAPguard get a music button on the planner, so staff can see what is playing, change volume and group rooms without leaving the bookings screen.
- Marketing24 Jul24 Jul
Simpler audience building
Build a guest segment on one clear page, preview exactly who you will reach before saving, and do it just as easily from your phone.
- Marketing24 Jul24 Jul
Campaigns page rebuilt
The campaigns screen rebuilt on the new UI kit, with confirmation before anything is deleted.
- Marketing23 Jul23 Jul
Email allow and block lists
Manage blocked and always-allowed addresses from the marketing screens.
- Bookings18 Jul18 Jul
Walk-ins, reworked
A cleaner walk-in sheet, confirmation before moving a table, and notes on the booking.
- Marketing17 Jul17 Jul
Quick campaigns
Send a campaign straight off a simple segment in a couple of clicks.
- Wi-Fi16 Jul16 Jul
Bring your own hardware
Add your own device through a guided setup wizard, with your current kit listed per venue.
- Inbox16 Jul16 Jul
Inbox, everywhere
The inbox becomes its own fast app, with public thread views for handing a conversation outside the team.
- Bookings15 Jul15 Jul
Truer availability
Close-out times fold into the day prefetch, so availability is right first time.
- Wi-Fi15 Jul15 Jul
Simpler network setup
The networks list flattened and the scan page streamlined for faster setup.
- Wi-Fi14 Jul14 Jul
Wi-Fi reporting refreshed
Captive reports and the Wi-Fi reporting page rebuilt around the questions operators actually ask.
- Bookings13 Jul13 Jul
- Bookings2 Jul2 Jul
Alert me on booking pages
The alert-me opt-in surfaces on per-type booking pages.
June 2026
- Wi-Fi28 Jun28 Jun
See everything on your network
The box scans the venue network and names every device on it by manufacturer.