Every release. Dated. Public.
Everything we shipped, in the order we shipped it. Counted from the log below, not a marketing claim.
Waitlist guests reply yes or no
Guests on the waitlist now answer by text or email on a simple page that shows their status, any table held for them and the time to reply by. Staff get a rebuilt waitlist sheet with Active and Done tabs, one clear action per party, and seats and holds that appear on the planner without a refresh.
Three that fill the room, and take the money.
Seat the parties your diary was turning away, let guests order and pay from the table, and give loyalty members something they can actually spend at your till. All three are built and released. If they are not on your account yet, they are one conversation away.
- BookingsNew
Smart Seating
A booking system picks a table once, at the moment the booking is made, and never looks at it again. By Friday night that plan has gone stale: couples are sitting on four-seaters and the gaps left behind fit nobody, so guests are told there is no availability while your room could actually seat them. Smart Seating is the head waiter who fixes that. An algorithm weighs every single booking request against the whole room, all day, and quietly reshuffles tables so your capacity is always the most the room can actually hold.
- When a guest asks for a time that shows as unavailable, it asks one question: could we seat them by quietly moving one or two bookings that have not arrived yet? If yes, the time simply becomes bookable, and the moves happen automatically when they book.
- Never more than two moves. Locked bookings, seated guests, tables with an order running and joined-up group tables are never touched, and no guest is ever told a table number when they book online, so nobody notices anything.
- A second trick, shorter sittings. A table free at 8:45pm is useless to a booking that needs two clear hours, but perfect for a couple. Offer it as a shorter sitting, with the length shown to the guest before they book.
- Test it on your own book before you decide. Replay any date range, read-only, and see every booking your availability turned away that the room could have seated, ranked by party size, with the exact table moves and what the night was worth.
- Then measure it on live traffic. Shadow mode scores every real guest search against the optimiser without changing a single thing a guest sees, so after a fortnight you have the demand-weighted number rather than an estimate.
- Every move is written into the booking history, and availability is re-checked at the moment of booking, so it never promises a table it does not have.
- SquareNew
Table ordering
A guest scans the code on the table, reads your live Square menu, orders and pays, without downloading anything or waiting to catch a server’s eye. The order lands on the till knowing which table it came from. One more round at 9pm stops depending on whether anyone walked past.
- The menu is your Square catalogue, live. Categories, items, prices, photos, modifier groups and their minimum and maximum rules all come straight from the till, so there is one menu to keep up to date rather than two.
- Built for the floor, not just for collection. Each venue gets separate links for ordering at the table and ordering to collect, independently curated, so table service and pickup can offer different things at different prices.
- The awkward parts are handled. Modifier rules are enforced as the guest builds the item, allergens, dietaries and calories sit on every product, and a basket containing alcohol asks for age confirmation before it will reach checkout.
- Paid by card through Square at checkout, with the total recalculated from your own menu data before anything is charged, so the amount taken is always your amount.
- Loyalty rewards come to the checkout too. A guest can put one or more of their own Square gift cards against the bill, and an order fully covered by them needs no card at all.
- A basket is shareable. Send the link round the table, everyone adds their round, one order goes to the till.
- LoyaltySquareNew
Square reward vouchers
A loyalty reward your guests can actually spend. Points convert into a Square gift card, or into a reward linked to a real Square discount, so the value comes off the bill at your own till instead of being a promise a member has to explain to whoever is serving them.
- Members convert their own points into a Square gift card from their loyalty account. You set how many points make a pound, the minimum needed to create one, and an optional cap on each.
- You choose which Square accounts can issue them and what each one is called, so a group can run "The Beach Bar Gift Card" and "The Harbour Gift Card" from the same scheme.
- The alternative is a Square-linked reward: a guided setup that creates the customer group for you, one Square account at a time, and lets you build the linked discount right there, or skip it and come back to it.
- Redeeming is real, so the guest is asked first. Points leave the account the moment the code is generated, which is why the button reads "Redeem Reward" and asks them to confirm rather than quietly spending their balance on a preview.
- Every card issued is listed with its balance, its state, the points it cost and the member it belongs to, so a query at the bar is one search rather than an argument.
- They spend at the table too. Gift cards are accepted at table-ordering checkout, several on one order if a member has been saving.
- BookingsLoyaltyNew
Wallet booking confirmations
Your venue in Apple Wallet and Google Wallet. A booking confirmation becomes a branded pass that lives where your guests already look, on the lock screen, with no app to download. Loyalty cards go in alongside it.
- Passes are generated from your brand kit, so every one looks like your venue rather than a generic ticket.
- A booking pass carries the date, time and party size, and updates itself when the booking changes.
- Reminders surface on the lock screen ahead of the booking, so fewer tables go unfilled.
- Loyalty cards join the wallet too, with points and rewards updating in real time, and downloads you can measure.
- BookingsNew
Phone bookings
An AI host on your venue's phone line. It answers instantly, checks your live availability and books tables straight into the day planner, so a busy Friday service or a two in the morning enquiry never costs you a booking.
- Answers in under a second, any hour of any day, greeting callers by your venue name.
- Real bookings, not messages. It offers your actual times and booking types and creates the booking on the spot, tagged as a phone booking.
- Names and email addresses are confirmed letter by letter, so the confirmation always lands.
- You choose how it answers: let it take everything, or have it step in only when nobody picks up.
- Every call is logged with its duration, outcome and a full transcript.
- BookingsNew
Ticketed events
Sell tickets for anything you host: supper clubs, tastings, live music, New Year's Eve. Create the event, set the price, and take payment upfront inside the booking system you already run.
- Name it, date it, price it, cap the numbers. Single evenings or a recurring series, a whole-venue takeover or a dozen seats at the bar.
- Tickets are paid for at purchase rather than promised at the door, so an empty seat is no longer an unpaid one.
- Every guest gets a wallet pass for the door, and you check them in with a scan or the door list.
- Refunds stay in your control: you decide who gets one and how much, never the platform.
Want any of these on your account? We will show you round them and turn them on.
The hospitality engineering brief.
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November 2026
- Payments11 NovNew11 Nov
See when your Square catalogue last synced
Products and Modifiers now show when your Square catalogue last synced and whether it was automatic or by hand, any Square changes waiting to come through, or why the last sync failed.
- Payments4 NovNew4 Nov
Take collection orders for later days
Venues can let guests order collection for today only, today and tomorrow, three days or seven days ahead, so a kitchen that has closed can still take tomorrow's orders. The time picker groups slots by day and the checkout says when the order is for tomorrow.
- Payments2 NovNew2 Nov
Guests choose a collection time
On collection menus with scheduling switched on, guests can pick a time to collect at checkout, with as soon as possible as the default, and venues can set how much notice they need. The guest's order page shows when a scheduled order will go to the kitchen.
October 2026
- Bookings30 Oct30 Oct
Guests add notes to pre-ordered dishes
When pre-ordering, guests can now add a note of up to 140 characters to a dish or set menu choice, such as "no nuts". The note appears on the confirmation email and is flagged on the kitchen run sheet.
- Marketing28 Oct28 Oct
News and offers opt-in at checkout
Guests ordering at the table now see a pre-ticked box at checkout to receive news and offers from the venue, which they can untick. Their choice is saved on every order, so a guest can change their mind next time.
- Payments28 Oct28 Oct
Search every order by reference or guest
The search box on the Orders page now looks across all of a venue's orders, not just the page on screen. It matches the order reference, table, Square payment id or receipt number, and the guest's name or email.
- Payments13 Oct13 Oct
Find any pre-order in Orders
Orders shows who each pre-order is for and when they're coming, with search, booking-date filters, deposits, each guest's items and allergies, and a CSV export.
- Payments8 Oct8 Oct
Hop between food-hall vendors
Guests switch vendor without going back to the tiles, and each vendor's page shows its own wait time.
- Payments8 Oct8 Oct
Filter the menu by allergen
Guests can hide every dish containing an allergen they avoid, and see how many dishes are left before they apply it. Venues can switch the allergen filter off if their tags are incomplete.
- Payments7 Oct7 Oct
Menus three levels deep
Group a menu by restaurant, menu and course, and choose per section whether guests scroll one page or pick from cards.
- Payments6 Oct6 Oct
Ordering menus in your colours
Choose your menu's colours, card shape and hero photo. In a food hall, each vendor's section wears its own brand as guests walk in.
- Analytics4 Oct4 Oct
Ask AI about a trading day
A new Ask AI button on menu reports lets managers type or speak a question about the day and quickly get a report with answers.
- Payments2 Oct2 Oct
Sold-out add-ons update live
When an add-on is marked sold out in Square, guests already on the menu see it straight away, with no reload.
- Payments1 Oct1 Oct
Cross-sell rules
Write suggestion rules for a whole category, like "burgers suggest the bar", and give pricier suggestions their own row in the basket.
September 2026
- Payments8 Sept8 Sept
Multi-account ordering
One menu can span several venues, and several Square accounts. Guests see one menu and pay once. You pick which venue takes the money, so the whole payment settles to that Square location and its bank account, and every other venue’s part of the order is marked paid.