Charge guests for Wi-Fi

Switch a venue to paid Wi-Fi, connect Stripe or PayPal, create the plans guests buy, and fix a guest who paid but cannot get on.

3 min read · Updated 31 October 2026

Open in Stampede

In short: in Captive Portal Settings, choose Paid, connect Stripe or PayPal and add a plan. Guests must buy a plan to get online.

Choose your venue

Loyalty

Wi-Fi

Captive Portal Settings

Captive Portal Surveys

Gifting

where to find it

Saving Paid changes the login page for every guest at that venue straight away, so it can take guest Wi-Fi offline for anyone who does not pay. Pick a quiet time, and if you are not sure, contact support before you save.

Set it up

Go to Wi-Fi › Captive Portal Settings, then choose your venue.
Under Portal type, choose Paid.
Under Payments, switch on Stripe (cards), PayPal, or both, and pick the account. The plus button attaches a new one.
Under Payment plans, click Add plan (or Create first plan).
Enter a Name, Price, Device slots (devices per purchase) and Duration, then click Create plan.
Click Save changes, top right.

Captive Portal Settings

Portal typePaid

Stripe

Add plan

Save changes

paid, with a plan to buy

Check it worked

With your venue chosen, Portal Payments now shows under Wi-Fi, and your plans show on the login page on your own phone.

A guest paid but cannot get on

The guest sees Connection needs attention

After a guest pays, the login page asks your Wi-Fi kit to let their device on. If that hand-off fails, they see Connection needs attention.

Check your box is online. See your SnapGuard box shows as offline.
Ask the guest to tap Start over, then use Register a device with the email they paid with, so they do not pay again.
Go to Wi-Fi › Portal Payments and search the guest's email. An Active payment means the money went through, so they do not need to pay again.

If you run your own router or controller rather than a SnapGuard box, ask support to check how it is set up for paid Wi-Fi.

The guest sees Session Expired

Their Wi-Fi session timed out, which often happens just after paying or when adding another device. Ask them to reconnect to the Wi-Fi and open the login page again. The page itself tells them there is no need to pay again.

The guest cannot add another device

Each plan covers a set number of Device slots. To free one up or add more, see check and manage guest Wi-Fi payments.

A guest was charged twice

In Portal Payments, search the guest's email and click each payment to see its Method and Transaction. Payments go to the Stripe or PayPal account picked under Payments, so check that account before refunding anything.

Still stuck?

Email support at agent@stampede.ai with:

Your venue name, and the guest's email address.
When the guest paid, and what they paid for.
A screenshot or video of the message the guest saw.

Good to know

Create at least one plan before you save Paid, so guests have something to buy.
Paid Wi-Fi collects only an email. Guest details, custom questions and Captive Portal Surveys only work on free Wi-Fi.
Deleting a plan stops guests buying it. Existing payment records stay.
To change a plan, click Edit on its row, then Save plan.
Only Admin, Moderator, Marketing, Reports and IT can see Wi-Fi. See what each team role can see and do.