Wi-Fi stopped working after an internet or router change

You moved or replaced your controller

Stampede signs in to your controller to let each guest online, so it needs the new one.

1. On the new controller, create a local admin for Stampede with access to the venue's site. For UniFi it cannot be a cloud or SSO login.
2. Make sure the new controller is reachable from outside the venue on its port.
3. Re-adopt your access points on the new controller, or they show offline.
4. Update the address and login in Stampede, or send them to support.

UniFi? See connect a UniFi controller.

Your public IP address changed

Stampede reaches your controller at a set address. If your public IP changes, the connection stops until the address is updated. Send support the new IP or hostname. On an internet line without a fixed IP, ask your IT provider for a hostname that follows it (dynamic DNS) on your own account.

A SnapGuard box avoids this: it connects out to Stampede itself, with no inbound ports.

Check it worked

On your own phone, join the guest Wi-Fi, complete the login page and open a website. It should load.

If that does not fix it

Email support at agent@stampede.ai with:

• What changed (provider, router, controller or IP), the new address and port, and the date.
• A screenshot of what the guest sees.
• Your IT provider's contact details, if you have one.

Good to know

• Tell support before you upgrade your controller or switch IT provider, so the connection can be pointed at the new one the same day.
• Own hardware (not UniFi)? With your venue chosen, Wi-Fi › Hardware › Setup shows the details your controller needs. See connect your own Wi-Fi hardware.
• Only Admin, Moderator, Marketing, Reports and IT can see Wi-Fi.