Guests cannot connect: the Wi-Fi login page does not load

In short: usually your venue hardware needs a restart. Restart it in the order below; otherwise see Still not loading.

Page loads but guests cannot get online? See guests log in but cannot get online.

Restart your hardware

1. If you have a SnapGuard box, unplug it from the power.
2. Fully restart your router and wait until it is back online.
3. Plug your SnapGuard box back in and check its lights come back on.

Check it worked

On Wi-Fi, with your venue chosen, the status top right should say Online. On your own phone, the guest Wi-Fi login page should open.

Still not loading

1. Choose your venue in the venue switcher, top left (on a phone, tap Menu first).
2. Go to Wi-Fi › SnapGuard › Health, or Wi-Fi › Hardware › Overview if you have no SnapGuard box.
3. Note the status (Healthy, Degraded or Offline on Health).

Email support at agent@stampede.ai with:

• Screenshots of what the guest sees and of the Health or Overview page.
• Which hardware you have.
• Anything that changed recently, such as a new router or internet provider. See Wi-Fi stopped working after an internet or router change.

Good to know

• Support may ask you or your IT provider for access to your network controller.
• Only Admin, Moderator, Marketing, Reports and IT can see Wi-Fi.