Guests log in but cannot get online

You use UniFi

1. The page tests your controller when it opens. Check Connect your controller says Connected to your controller.
2. If it shows Login failed or Port blocked, see connect a UniFi controller.
3. If the checks pass, click Resync access points under Sync and go live.

You use other hardware

1. On the Connection card, click Verify if it shows, to run the setup checks.
2. If you see Resume setup, click it and finish the steps.

Something changed recently

A new internet provider, a controller (for example UniFi) updated, moved or reset, or IT changed settings? The controller details on the Stampede side may need setting up again. Support can do this for you.

The guest sees a message

• Connection needs attention or Access restricted: Stampede cannot sign in to your controller. Ask your IT provider to check the login Stampede uses.
• A message that the Wi-Fi session expired: the guest reconnects to the Wi-Fi and tries again. They do not need to pay again.
• Stuck on Loading profile: the guest forgets the network, joins again and retries.

Check it worked

On your own phone, join the guest Wi-Fi, complete the login page and open a website. It should load. If support has pushed a new build to your box, wait a few minutes, forget the network and join again first.

If that does not fix it

Email support at agent@stampede.ai with:

• A screenshot or short video of what the guest sees at the final step.
• The time it happened and the device type (iPhone, Android or laptop).
• Your hardware, your network controller, and what changed recently.

Good to know

• Support may ask you or your IT provider for access to your network controller.
• With a SnapGuard box you see SnapGuard, not Hardware. See your SnapGuard box shows as offline.
• Only Admin, Moderator, Marketing, Reports and IT can see Wi-Fi.