Check and manage guest Wi-Fi payments

Find a payment

1. Choose your venue in the venue switcher, top left (on a phone, tap Menu first).
2. Go to Wi-Fi › Portal Payments.
3. Filter with Active, All or Expired, or type in Search name, email or transaction....
4. Click a row to see the payment Method, when it Expires, its Devices and Session activity.

Extend access or free a slot

1. Click the guest's row.
2. Under Access, change Duration or Device slots, then click Save in that section.
3. Or, under Devices, click Remove next to a device, then Confirm.

A guest cannot add another device

All their device slots are used

When every slot is taken, the login page can say No valid payment profile for the guest's email.

1. Click the guest's row.
2. Under Devices, click Remove next to a device they no longer use, then Confirm. Or raise Device slots under Access, then click Save.
3. Ask the guest to reconnect, open Register a device on the login page and enter the same email.

The guest sees Session Expired

Their Wi-Fi session timed out. Ask them to reconnect to the Wi-Fi and open the login page again. They do not need to pay again.

No devices show on the payment

No devices have claimed this payment yet means no device was added with that email. Check the guest is using the same email they paid with.

Check it worked

The guest shows Active with the new expiry date, or the Devices count goes down by one.

Still stuck?

Email support at agent@stampede.ai with:

• Your venue name.
• The guest's email address.
• A screenshot of the payment panel.

Good to know

• Portal Payments only shows for a venue on paid Wi-Fi. See charge guests for Wi-Fi.
• A removed device has to go through the login page again. Guests can remove their own devices under My device slots on the login page; otherwise your team removes them here.
• You can only change the Price on a payment you added by hand.
• Only Admin, Moderator, Marketing, Reports and IT can see Wi-Fi. See what each team role can see and do.