Check and manage guest Wi-Fi payments

In short: Portal Payments shows who has paid. Click a guest's row to extend access or free up a device slot.

Find a payment

1. Choose your venue in the venue switcher, top left (on a phone, tap Menu first).
2. Go to Wi-Fi › Portal Payments.
3. Filter with Active, All or Expired, or type in Search name, email or transaction....
4. Click a row to see the payment Method, when it Expires, its Devices and Session activity.

Give access by hand

1. Click Add payment.
2. Enter the guest's Email, Firstname and Lastname.
3. Pick a Plan. You can change the Duration, Devices and Price it fills in.
4. Click Save.

Extend access or free a slot

1. Click the guest's row.
2. Under Access, change Duration or Device slots, then click Save in that section.
3. Or, under Devices, click Remove next to a device, then Confirm.

Check it worked

The guest shows Active with the new expiry date, or the Devices count goes down by one.

Still stuck?

Email support at agent@stampede.ai with:

• Your venue name.
• The guest's email address.
• A screenshot of the payment panel.

Good to know

• Portal Payments only shows for a venue on paid Wi-Fi. See charge guests for Wi-Fi.
• A removed device has to go through the login page again.
• You can only change the Price on a payment you added by hand.
• Only Admin, Moderator, Marketing, Reports and IT can see Wi-Fi. See what each team role can see and do.