Guest Wi-Fi
Check your boxes on the Hardware page
See every SnapGuard box in your organisation, which venue it serves and whether it is online, and swap or move a box.
2 min read · Updated
In short: open Hardware to see every SnapGuard box and whether it is online. Click Manage on a box to change it.
Hardware, with Manage highlightedThe Hardware panel: Status set to Online, Assignment set to Not assigned, Role set to Standard and the Manage button. Manage is highlighted.
Hardware
StatusOnline
AssignmentNot assigned
RoleStandard
Manage
Find a box
- Go to Hardware in the left menu.
- Click a total at the top to filter, such as VPN online or Needs attention.
- To find one box, type in Search serial, model or venue….
A box needs attention when it is offline, has no venue, or its backup pairing has a problem.
Read the list
- Status: Online or Offline.
- Assignment: the venue, Not assigned, or Standby only (a backup box).
- Role: Standard, Dual-WAN, Resilient main or Resilient standby.
Manage a box
- Click Manage on the box's row.
- Under Device actions, pick one:
- Set up as a venue box (give it a venue). See set up a new SnapGuard box.
- Use as resilient standby or Move to resilient standby (pair it with a main box as a backup). Shown only for an unpaired box with its password registered.
- Open venue (go to its venue).
- Unlink from venue (free it for another venue).
- Click Copy serial if support asks for it, then Done.
Device actions, with Set up as a venue box highlightedThe Device actions panel: the Set up as a venue box button, the Use as resilient standby button, the Open venue button and the Unlink from venue button. Set up as a venue box is highlighted.
Device actions
Set up as a venue box
Use as resilient standby
Open venue
Unlink from venue
Replace or swap a box
- Plug the new box in and wait until it shows Online on Hardware.
- Click Manage on the old box, then Unlink from venue, and confirm.
- Click Set up on the new box and link it to the same venue.
- Once the new box shows Online with the venue under Assignment, unplug the old one.
Between steps 2 and 3 the venue has no box, so do them together. Moving premises? Unlink the box and set it up at the new venue: it keeps its password.
Check it worked
The box shows Online with the right venue under Assignment.
Need help?
If a box shows Offline, follow your SnapGuard box is offline first.
Email support at agent@stampede.ai with:
- The box's serial (click Copy serial), and the new box's serial for a swap.
- The venue it should serve.
- When it last worked.
Good to know
- Unlinking asks you to confirm. The venue stops managing the box until a box is assigned again.
- Unlink from venue does not show for a box in a backup pair. Remove the pairing first.
- Support tells you what to do with an old or faulty box once the new one is live.
- FOH cannot see Hardware. Every other role can, including IT.
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