Set up a new SnapGuard box

Before you start

• In the box: the SnapGuard box, a pink network cable and a power lead. Tell support straight away if anything is missing.
• The serial and Box password are printed on the back of the box, or on the card that comes with it. Keep them safe.

Start setup

1. Go to Hardware in the left menu.
2. Click Set up on the box showing Not assigned.
3. Pick a size at How big is this venue?, then click Next.

Plug in and confirm the box

1. Find your internet box: the one from your provider with a cable to the wall socket. Not a switch, and not an access point.
2. Plug the pink cable into the box's port marked Internet, and into a spare port on your internet box. Never the port that already goes to the wall.
3. Power on the box and wait two to three minutes, then click Refresh.
4. Type the Box password and click Confirm box.
5. Choose the Venue, or Create new venue… and type a New venue name. With only one venue, check the Venue name instead.
6. Click Link box to venue. Setup moves on by itself once the box is confirmed, linked and online.

On a network your IT company manages, the box goes into the switch port they set up instead. See SnapGuard IT setup.

Create your networks

1. Check the Guest network name and Till network name, and change them if you want.
2. Click Create my networks.

With Just this box, setup is now complete.

Connect your own Wi-Fi equipment

Only if you chose We have our own WiFi equipment. Have your IT provider to hand.

1. Copy each network's name and VLAN ID exactly, every character.
2. At Which WiFi controller do you have?, pick UniFi, TP-Link / Omada or Other, and follow its steps.
3. Tick each network and each check once done, then click Finish setup.
4. Send your IT company the sheet from View IT setup guide.

Register a box you already own

1. On Hardware, click Add my own.
2. Enter the Device serial and Device password, then click Continue.
3. At Assign organisation, check your organisation is selected and click Continue.
4. At Choose device role, pick Set up as a main venue box or Use as a resilient standby.
5. Main box: choose the venue at Select Wi-Fi venue and click Continue to the end. Standby: choose the main box to pair it with.

Check it worked

You see Setup complete. On Hardware, the box shows Online with your venue under Assignment.

If it goes wrong

It stays on Waiting for the box to come online

• Check the box has power and the pink cable is in a spare port on your internet box.
• Plug a laptop into that same port. If the laptop cannot get online either, the problem is the venue's internet, not the box.
• On a managed network, the switch port must carry both the box's own internet and the guest network. If IT changed the switch after install, ask them to put it back.

You see an error at Box password

• That password did not match. Check the back of the box. Type it again carefully.
• Too many attempts. Please wait before trying again. Wait for the time shown.
• This box is not available to set up on your account. Email support, as below.

Do not factory reset the box yourself. Email support first, so the box can be linked to your venue again.

Email support at agent@stampede.ai with:

• The box's serial number and the venue it is for.
• A photo of how the box is plugged in.
• A screenshot of the step you are stuck on.

Good to know

• Once linked, click Venue on the box's row to see its setup and health. See check your SnapGuard health and setup.
• FOH cannot see Hardware. Every other role can.