Set up a new SnapGuard box

In short: on Hardware, click Set up on the new box, plug it in, enter the password from its back and pick your venue.

Start setup

1. Go to Hardware in the left menu.
2. Click Set up on the box showing Not assigned.
3. Pick a size at How big is this venue?, then click Next.

Plug in and confirm the box

1. Plug the pink cable into the box's port marked Internet, and into a spare port on your provider's internet box.
2. Power on the box and wait two to three minutes.
3. Click Refresh to check if it is online.
4. Type the Box password from the back of the box and click Confirm box.
5. Choose the Venue, or Create new venue… and type a New venue name. With only one venue, check the Venue name instead.
6. Click Link box to venue. Setup moves on by itself once the box is confirmed, linked and online.

Say how your Wi-Fi is set up

1. At How's your WiFi set up?, check the answer Stampede may have picked.
2. Pick Just this box (the box is your only Wi-Fi) or We have our own WiFi equipment (UniFi, Omada or another controller runs it).
3. Click Next.

Create your networks

1. Check the Guest network name and Till network name, and change them if you want.
2. Click Create my networks.

With Just this box, setup is now complete.

Connect your own Wi-Fi equipment

Only if you chose We have our own WiFi equipment. Have your IT provider to hand.

1. Copy each network's name and VLAN ID.
2. At Which WiFi controller do you have?, pick UniFi, TP-Link / Omada or Other, and follow its steps.
3. Tick each network and each check once done, then click Finish setup.

Register a box you already own

1. On Hardware, click Add my own.
2. Enter the Device serial and Device password, then click Continue.
3. At Assign organisation, check your organisation is selected and click Continue.
4. At Choose device role, pick Set up as a main venue box or Use as a resilient standby.
5. Main box: choose the venue at Select Wi-Fi venue and click Continue to the end. Standby: choose the main box to pair it with.

Check it worked

You see Setup complete. On Hardware, the box shows Online with your venue under Assignment.

If you see an error

• That password did not match. Check the back of the box. Type it again carefully.
• Too many attempts. Please wait before trying again. Wait for the time shown.
• This box is not available to set up on your account. Email support, as below.

Email support at agent@stampede.ai with:

• The box's serial number.
• The venue you are setting it up for.
• A screenshot of the step you are stuck on.

Good to know

• Once linked, click Venue on the box's row to see its setup and health. See check your SnapGuard health and setup.
• FOH cannot see Hardware. Every other role can.