Check your SnapGuard health and setup

Run the checks

1. Choose your venue in the venue switcher, top left (on a phone, tap Menu first).
2. Go to Wi-Fi › SnapGuard › Health.
3. Click Re-check. Show additional checks shows more, each Pass or Fail.

What the status means

• Healthy: every check passes.
• Degraded: Stampede can reach the box, but a check fails. What to do next names the fix.
• Offline: Stampede cannot reach the box. The box can still run the login page on site, so guests may be fine. See your SnapGuard box shows as offline.

VPN is down but guests are fine

The box's link to Stampede is down, but it can still sign guests in. Before restarting anything, open Wi-Fi › SnapGuard › Sessions and check guests are still connecting.

Latest build shows FAILED

A build sends your Wi-Fi settings to the box. Latest build shows the last one and when it ran.

1. Click Retry build once.
2. Click Show stages & console to see which stage stopped.
3. If it fails again, email support, as below.

After any build, test on your own phone: forget the guest network, join it again and sign in.

From delivery to live: who does what

• You, on site: plug the box into power and your internet, then follow setup on Hardware. Stampede works on the box remotely, so nothing can happen until it is plugged in. See set up a new SnapGuard box.
• Your IT company, only if you have your own Wi-Fi equipment: set up the switch port and guest network from View IT setup guide at the end of setup. See SnapGuard IT setup.
• Stampede: sends your Wi-Fi settings to the box (a build) and watches its health. With your own controller, Stampede also needs a login to it.

SnapGuard only shows under Wi-Fi once a box is linked; until then you see Hardware.

Check it worked

Health says Healthy, every check has a green dot, and guests show on Sessions.

A check still fails

Email support at agent@stampede.ai with:

• A screenshot of Health, with Show additional checks open.
• Your venue name and the box's serial, listed under Device.
• For a new install: a photo of the box's serial and password card, a photo of your comms cabinet, and your IT provider's contact.

Good to know

• Not yet delivered? See order a box and track it.
• Alert emails about your box are explained in Wi-Fi alert emails.
• Only Admin, Moderator, Marketing, Reports and IT can see Wi-Fi.