Order a SnapGuard box and track it

Place an order

1. Go to Hardware in the left menu, then click Order hardware.
2. Choose your Venue size and How many boxes?. Order one box per venue. A pink cable comes with each box.
3. Check the Contact email: the receipt and dispatch updates go there. Add a Reference (optional), such as the branch name.
4. Click Continue to payment.
5. Pay at checkout, and enter the delivery address there.

Each order goes to one address. For boxes going to different venues, place one order per address and put the venue in Reference (optional).

Track it

You see Payment received. We're getting your order ready to ship. Under Your orders, each order moves through:

• Order Placed, then Processing: being got ready. An order that stays on Processing has not shipped yet.
• Shipped: the carrier and tracking number show here, when there is one.
• Delivered, Device Linked, Device Online, then Complete once the box is set up.

Check it worked

The order shows under Your orders, and moves to Shipped with its tracking number once it leaves.

If something goes wrong

Checkout was cancelled

If you see Checkout cancelled. Nothing has been charged., click Order hardware and try again.

The parcel is held, returned or incomplete

Tell us straight away, and we can send it again. Each box should arrive with the box itself, a pink cable and a power lead.

Email support at agent@stampede.ai with:

• The reference or order ID from Your orders, and the contact email you used.
• The delivery address and a named person to receive it.
• An on-site contact and your IT provider's contact, if you have one.

Good to know

• Support can also send you a box. They ask for the same details: delivery address, recipient, on-site contact and IT contact.
• When the box arrives, follow set up a new SnapGuard box.
• FOH cannot see Hardware. Every other role can.