Read your Wi-Fi reports

In short: use Captive Insights for one venue, or the Wi-Fi report under Reports.

Captive Insights

1. Go to Wi-Fi › Captive Insights, then choose your venue.
2. Pick a range, such as Last 7 days (it opens on the last 30 days), and Daily or Hourly.
3. Read the Totals, such as Total sessions, Unique guests and Busiest day.
4. Click Export CSV for a breakdown, or In real time for who is online now.

The Wi-Fi report

Go to Reports › Wi-Fi. It shows Sessions, Unique devices, Identified and Median session, and steps from Saw the portal to Got online.

Check it worked

The Totals show figures for your range. Empty? See a report is empty or will not load.

Good to know

• Hourly shows the last 3 days at most.
• Returning devices skip the login page, so Got online can be higher than earlier steps.
• The Wi-Fi report shows for organisations connected to Square.
• Only Admin, Moderator, Marketing, Reports and IT can see Wi-Fi.
• General Manager, Bookings Manager, FOH and IT cannot see Reports, so they cannot see the Wi-Fi report.