See which devices are on your network

Open the device list

1. Choose your venue in the venue switcher, top left (on a phone, tap Menu first).
2. Go to Wi-Fi › SnapGuard › Devices. With your own Wi-Fi kit, use Wi-Fi › Hardware › Access Points.
3. Type in Search name, IP, MAC, vendor…, or use the filter button for Device type and Sort by.
4. Use the view button, top right, to switch between List, Dashboard, Map and Discover.

One access point is not working

When the login page fails, or guests drop off, in only one part of the venue:

1. In the device list, find the access point that covers that area.
2. Check its Activity and when it was last seen. Idle, No sessions or Never seen, while the others show Online or Active, marks the one to look at.
3. Restart that access point.
4. On your own Wi-Fi kit, check in your controller that it is adopted and online. On UniFi, then click Resync access points on Wi-Fi › Hardware › Overview.

Still failing after a restart? See add or replace an access point for what each access point needs.

Check it worked

Your kit shows in the list with its Activity. After a scan, Discover shows when it was last Scanned.

Network scan unavailable

Discover could not reach the device through your SnapGuard box. Check your SnapGuard health first.

Email support at agent@stampede.ai with:

• Your venue name.
• A screenshot of the Devices page.
• The device you expected, with its IP or MAC address if you know it.

Good to know

• A red message about default admin credentials, or a warning that devices expose an admin login page, means someone could log in to that kit. Ask your IT person to set strong passwords straight away.
• Only support or your IT person should use Test default credentials.
• For guests who are online, use Sessions instead.
• Only Admin, Moderator, Marketing, Reports and IT can see Wi-Fi.