Add, rename or remove a device on your network list

In short: on your device list, click Add, pick a discovered device or enter its MAC address, and give it a clear name.

Add a device

1. Choose your venue in the venue switcher, top left (on a phone, tap Menu first).
2. Go to Wi-Fi › SnapGuard › Devices. With your own Wi-Fi kit, use Wi-Fi › Hardware › Access Points.
3. Click Add, top right.
4. Click Add next to a device under Discovered on your network. It is added straight away.
5. Not listed? Enter its MAC address under Or add by MAC address, plus an optional Name, such as Upstairs bar, then click Add access point.

Edit or remove a device

1. Click the three dots on its row.
2. Click Edit device and change the Device type, Name or Location, or switch on Hide from view to keep it out of maps and session views.
3. Click Save changes.
4. Or, at step 2, click Delete device and confirm. Its session history stays.

Place a device on the map

1. Switch to Map. If it shows Locked, click it so it shows Unlocked.
2. Click a device next to Needs location, then its spot on the map.
3. Click Unlocked again so devices are not moved by mistake.

Check it worked

The device shows with its new name, and no longer next to Needs location.

Still stuck?

Email support at agent@stampede.ai with:

• Your venue name.
• The device's MAC address.
• A screenshot of the Devices page.

Good to know

• Only the MAC address is needed. The IP address and other details are looked up from the network.
• Leave Device login, in Edit device, on No login unless your IT person asks. It stores the login Stampede uses to reach that device.
• Only Admin, Moderator, Marketing, Reports and IT can see Wi-Fi. See what each team role can see and do.