Guests see a security warning on the Wi-Fi login page

Every guest sees the warning

Warnings such as "certificate expired" or "your connection isn't private", on every phone, usually mean the certificate behind the login page needs renewing. Support does this for you.

1. With a SnapGuard box, go to Wi-Fi › SnapGuard › Health, with your venue chosen.
2. Click Show additional checks and note whether SSL port open says Pass or Fail.
3. Take a screenshot of the warning on a guest's phone.

Then email support with them (see Still seeing it, below).

A different login page shows first

If guests see a page that is not yours before, or instead of, your login page, your controller's own portal or splash page is switched on for the guest network. It catches guests first and can bring up security warnings, often on Android phones.

Ask your IT provider to switch it off on the guest network. See SnapGuard vendor playbooks for each maker's setting.

Check it worked

On your own phone, join the guest Wi-Fi. Your login page opens with no warning.

Still seeing it

Email support at agent@stampede.ai with:

• The exact message, with a screenshot.
• Which phones and browsers show it.
• Your venue name, and your Wi-Fi kit if it is not a SnapGuard box.

Good to know

• The login page does not open at all? See the Wi-Fi login page does not load.
• Guests log in but cannot browse? See guests log in but cannot get online.
• Only Admin, Moderator, Marketing, Reports and IT can see Wi-Fi.