No new guest sign-ups on your Wi-Fi

The box is offline

1. Go to Wi-Fi, then choose your venue.
2. Check the status, top right. Offline means no guest can see the login page, so sign-ups stop completely.
3. Check the box is plugged in, powered and cabled, then follow your SnapGuard box is offline.

The guest network is not live

1. On your own phone, look for the guest Wi-Fi and join it.
2. No login page? Follow the login page does not load.
3. New router or internet provider lately? Follow after an internet or router change.

The report range is wrong

1. Open your Wi-Fi report and check the date range and the venue filter before concluding capture is broken. See Wi-Fi reports.

Check it worked

Join the guest Wi-Fi yourself and complete the login page: your visit shows as a sign-up in the report.

If that does not fix it

Email support at agent@stampede.ai with:

• The venue name.
• When sign-ups stopped.
• Any recent change on site, such as new internet, building work or moved kit.

Good to know

• Returning guests often reconnect without seeing the login page, so a quiet week can still be full of real guests.
• A month of zero sign-ups at a busy venue nearly always means the box lost power or internet and nobody noticed.
• Only Admin, Moderator, Marketing, Reports and IT can see Wi-Fi.