See who is on your Wi-Fi and disconnect a guest

In short: Sessions shows who is online. To take a guest off, find their active session and click Disconnect.

See who is online

Choose your venue in the venue switcher, top left (on a phone, tap Menu first). Then go to Wi-Fi › Hardware › Sessions. With a SnapGuard box, use Wi-Fi › SnapGuard › Sessions. Click a row for the guest's details.

Disconnect a guest

1. Find the guest. The session must be Active.
2. On SnapGuard, click the guest's row first.
3. Click Disconnect.

Export, or let devices skip login

On the Hardware sessions page:

• Export: pick a range, such as Last 30 days, or Custom range….
• Bypass: tick the device types in Auto Authenticated Device Types.

Check it worked

Click Refresh on the Hardware sessions page. The guest now shows Ended.

Good to know

• Returning devices often skip the login page, so reports can show more guests online than saw the page.
• Export, Bypass and Refresh are on the Hardware sessions page. The SnapGuard sessions page has its own list.
• Some hardware only reports when a guest connects, so you see Connections instead. See see IP addresses and guest connections.
• Only Admin, Moderator, Marketing, Reports and IT can see Wi-Fi.