See who is on your Wi-Fi and disconnect a guest

See who is online

Choose your venue in the venue switcher, top left (on a phone, tap Menu first). Then go to Wi-Fi › Hardware › Sessions. With a SnapGuard box, use Wi-Fi › SnapGuard › Sessions. Click a row for the guest's details.

Export, or let devices skip login

On the Hardware sessions page:

• Export: pick a range, such as Last 30 days, or Custom range….
• Bypass: tick the device types in Auto Authenticated Device Types.

Guests are asked to log in again

Every session has a time limit. When it runs out, or the guest's phone sits idle for too long, the login page shows again. Guests who have already filled in your form are not asked for their details a second time.

Change the session length on a SnapGuard box

1. Go to Wi-Fi › SnapGuard › Networks, with your venue chosen.
2. Click Budgets on your guest network's row.
3. Click the pencil (Edit budget) on Guest fallback, the budget most guests use.
4. Under Session timing, pick a Max session and an Idle cut-off. The longest is 7 days.
5. Click Save budget.
6. If a Build pending bar shows at the bottom, click Build and wait for it to finish.

To let remembered guests rejoin without the login page, click the guest network's row, switch on MAC-based authentication (it shows once Guest Network is on), click Save, then Build.

On other Wi-Fi kit

On UniFi, the Session length is set in minutes when your site is linked on Wi-Fi › Hardware › Overview. To change it there, or on any other hardware:

Email support at agent@stampede.ai with:

• Your venue name.
• The session length you want.

Check it worked

Click Refresh on the Hardware sessions page. The guest now shows Ended.

Good to know

• Returning devices often skip the login page, so reports can show more guests online than saw the page.
• Export, Bypass and Refresh are on the Hardware sessions page. The SnapGuard sessions page has its own list.
• Some hardware only reports when a guest connects, so you see Connections instead. See see IP addresses and guest connections.
• Guests log in but cannot get online? See guests log in but cannot get online.
• Only Admin, Moderator, Marketing, Reports and IT can see Wi-Fi.