How can we help?
16 articles
- A campaign went to the wrong list, sent old content, or reached guests twiceA sent email cannot be recalled. Find out what went wrong, stop anything still due to send, and check the audience and content next time.
- My email campaign has not sentCheck the message beside the send button, any approval step, the schedule and the campaign status to see why an email has not gone out.
- SMS is not sendingSMS not going out? Hover over the greyed-out send button for the reason, or open the report to see failed and undelivered texts.
- High bounce rate on a campaignWhat a normal bounce rate looks like, and what to do when bounces jump: a domain that lost its authentication, Microsoft inboxes or an old list.
- Send an SMS campaignSet up an SMS sender name, write a message of up to 130 characters, choose an audience, then send it now or schedule it.
- Check which emails a guest has been sentLook up a guest's email address to see every email sent to it, with delivery events and the email itself.
- Accept an invitation to join an organisationAccept or decline an invitation to join another organisation in Stampede, and find it in your list afterwards.
- Set up organisation groups for multi-site businessesCreate sub-organisations under your main organisation, move venues into them, and what to send us to keep venues fully separate.
- Set standard UTM values with the UTM PlannerSave standard UTM source, medium and campaign values, so every tracked link your team makes uses the same names.
- An audience is smaller than expectedAudience count looks low, blank or stuck? Only opted-in guests can get email or SMS, every condition must match, and counts need refreshing.
Topics
Bookings
79 articlesBooking types, tables, the day planner, events and enquiries.79 articlesGetting started
19 articlesThe first things to set up, and where everything lives.19 articlesAccount and billing
18 articlesYour team, signing in, your data, invoices and payments.18 articlesOrdering
12 articlesOrder at table, pre-orders, menus and QR codes.12 articlesMarketing
33 articlesEmail campaigns, automations and audiences.33 articlesReviews
9 articlesGoogle reviews, replies and review reports.9 articlesLoyalty
21 articlesLoyalty schemes, rewards and gift cards.21 articlesGuest Wi-Fi
41 articlesThe guest Wi-Fi portal and what it collects.41 articlesSquare and integrations
22 articlesConnecting Square and the other apps Stampede works with.22 articles
Common questions
Bookings
- Why are there no times, or a booking type missing, on my booking page?
- Why can I not see a booking on the Day Planner?
- Why did a service get overbooked?
- Why are guests not getting their confirmation email?
- Why can guests not book online for a certain party size?
- How do I seat a party bigger than any of my tables?
Payments and Square
- Why did a deposit not come off the Square bill?
- Where do I see deposits and charges, and give a refund?
- Why is a Square bill not on the booking, or on the wrong one?
- What happens to the deposit when a guest cancels?
- Why did a pre-order fail, or not attach to the booking?
- How do I change a price that comes from Square?
Guest Wi-Fi
Account, marketing and loyalty
Still stuck, or have account-specific questions?
- Log in to stampede.aiWith your usual details.
- Hold Command, press /On Windows, hold Control (Ctrl) and press /.
- Ask the agentIt answers about your own venues and account.