Marketing
My email campaign has not sent
Check the message beside the send button, any approval step, the schedule and the campaign status to see why an email has not gone out.
2 min read · Updated
In short: usually something is missing. Open the campaign and read the message next to the send button. No message? Check its Status.
Check in this order: Add a name, subject and sender first, then Choose an audience first, then Design the email first, then Approve this campaign first, then There is no message, then You cannot schedule it6 checks in order: 1, Add a name, subject and sender first; 2, Choose an audience first; 3, Design the email first; 4, Approve this campaign first; 5, There is no message; 6, You cannot schedule it. The first is the most likely cause.
- 1Most likelyAdd a name, subject and sender first
- 2Choose an audience first
- 3Design the email first
- 4Approve this campaign first
- 5There is no message
- 6You cannot schedule it
Find what is missing
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- Go to Marketing › Email Campaigns.
- Open the campaign.
- Read the message next to the send button and fix it, as below.
- Click Send now, or the schedule button if Schedule for later is on.
Add a name, subject and sender first
Fill in Campaign name, Subject line and Send from. No sender to choose? Add a sender email address.
Choose an audience first
Pick one under Audience.
Design the email first
Click Edit email design, build the email, then click Done.
Approve this campaign first
Click Approve campaign. If you cannot, ask someone with the Admin role.
There is no message
Check the Status column on Email Campaigns:
- Draft: not sent yet. A copy made with Duplicate is a new draft with [clone] at the end of its name, and it never sends on its own.
- Scheduled: sends at the time you picked.
- Sending: on its way. A big send goes out over time, so the report fills in gradually. Do not send it again: wait, then click the refresh button on the report.
- Failed or Cancelled: will not send.
- Paused automation: click the three dots, then Resume automation.
You cannot schedule it
- Under Approval required, approve the campaign first: the schedule options only show after that.
- Turn on Schedule for later, then pick the date and time.
- Click the send button, which now reads Schedule for your date and time.
- Check the date in Schedule this campaign?, then confirm.
Check it worked
The report opens and the status shows Sending or Sent. A scheduled campaign shows Scheduled.
If that does not fix it
Status Failed, stuck at Scheduled or Sending after the send time, or the date picker will not work?
Email support at agent@stampede.ai with:
- The campaign name and its status.
- A screenshot of the campaign page, including the message by the send button.
- When you sent or scheduled it.
Good to know
- If Send from says the sender email has not been verified, the email goes from a default Stampede address until you verify it. See emails going to spam.
- A sent campaign opens its report, so to send it again click the three dots on its row, then Duplicate.
- To stop a scheduled campaign, click the three dots on its row, then Cancel schedule.
- Went to the wrong guests, or sent old content? See a campaign went to the wrong list.
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