Add a sender email address
Add the name and address your marketing emails come from, verify it from your inbox, then set your default sender.
2 min read · Updated
In short: add the address in Domains, click the link in the verification email, then make it your default.
Add a sender on a new domain
- Go to Marketing › Domains.
- Click Add domain.
- Type a Sender name, such as your venue name, and an Email address at your domain.
- Click Send verification email.
- Open that inbox and click the link in the email.
- 01Add domain
- 02Send verification email
- 03Click the link in the email
- 04Make default
Add another address on a domain you have
- Click Manage next to the domain.
- Click Add email address.
- Fill in Sender name and the first part of the address. The domain is added for you.
- Click Send verification email.
- Click the link in the email.
Set your default sender
On the domain page, click the three dots on the address's row, then Make default. The address must be verified first.
Check it worked
The address shows Success under Status, and your default shows a Default badge. Still Pending? Click the three dots, then Refresh status. On a phone, Name and Status are hidden, so use a computer.
If it does not work
The domain still says it needs authenticating
- Click Manage next to the domain. DNS records lists each record's Type, Name and Value.
- Send them to whoever manages your domain's DNS, such as where you bought it or your IT company. The page names the provider when it can.
- Copy each record with its copy button. One wrong character stops it verifying.
- Once they are added, click Refresh. DNS changes can take up to 48 hours to show.
Moved your website or domain to a new provider? The records need adding there again.
A campaign says the sender is not verified
The address needs Success under Status. Click the link in its verification email, or click the three dots, then Resend verification.
Replies and bounce notices fill your inbox
Replies, out-of-office messages and some bounce notices go back to the address you send from. Send from an inbox someone checks.
Email support at agent@stampede.ai with:
- The domain.
- A screenshot of the records as you added them.
Good to know
- No email? Check your spam folder, or click the three dots, then Resend verification.
- An authenticated domain also helps you stay out of spam. See emails going to spam.
- Removing an address (the bin button, then Delete address) cannot be undone.
- To change the sender name, click it on the row, type the new one, then press Enter.
- Only Admin, Moderator and Marketing can see Marketing.
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