Marketing
Add a sender email address
Add the name and address your marketing emails come from, verify it from your inbox, then set your default sender.
1 min read · Updated
In short: add the address in Domains, click the link in the verification email, then make it your default.
Add a sender on a new domain
- Go to Marketing › Domains.
- Click Add domain.
- Type a Sender name, such as your venue name, and an Email address at your domain.
- Click Send verification email.
- Open that inbox and click the link in the email.
Add another address on a domain you have
- Click Manage next to the domain.
- Click Add email address.
- Fill in Sender name and the first part of the address. The domain is added for you.
- Click Send verification email.
- Click the link in the email.
Set your default sender
On the domain page, click the three dots on the address's row, then Make default. The address must be verified first.
Check it worked
The address shows Success under Status, and your default shows a Default badge. Still Pending? Click the three dots, then Refresh status. On a phone, Name and Status are hidden, so use a computer.
Good to know
- No email? Check your spam folder, or click the three dots, then Resend verification.
- A custom domain also needs authenticating. See emails going to spam.
- Removing an address (the bin button, then Delete address) cannot be undone.
- To change the sender name, click it on the row, type the new one, then press Enter.
- Only Admin, Moderator and Marketing can see Marketing.
Related searches
Related articles
My marketing emails are going to spam
Send from a verified address on your own domain, then add the DNS records Stampede shows you so the domain is authenticated.My email campaign has not sent
Check the message beside the send button, any approval step, your sender address and the campaign status to see why an email has not gone out.A guest has unsubscribed or opted out
Opt a guest out of email or SMS yourself, check their consent, and why only the guest can opt back in.A guest asks you to delete or export their data
Opt a guest out of email or SMS yourself. To delete or export their data, email support the same day.