Marketing
Email campaigns, automations and audiences.
Fix a problem
High bounce rate on a campaign
What a normal bounce rate looks like, and what to do when bounces jump: a domain that lost its authentication, Microsoft inboxes or an old list.My marketing emails are going to spam
Authenticate your own domain so emails land in the inbox, and what a drop in open rate or a spam complaint means.My email campaign has not sent
Check the message beside the send button, any approval step, the schedule and the campaign status to see why an email has not gone out.A campaign went to the wrong list, sent old content, or reached guests twice
A sent email cannot be recalled. Find out what went wrong, stop anything still due to send, and check the audience and content next time.A guest has unsubscribed or opted out
Opt a guest out of email or SMS yourself, check their consent, opt out a list through support, and why only the guest can opt back in.A guest asks you to delete or export their data
Opt a guest out of email or SMS yourself. To delete or export a guest, or delete a whole list of guests, email support.An automation has not fired, or went to the wrong guests
Workflow not sending, failing or reaching the wrong guests? Check it is Active, its trigger, steps and venues, then check its Runs.SMS is not sending
SMS not going out? Hover over the greyed-out send button for the reason, or open the report to see failed and undelivered texts.An audience is smaller than expected
Audience count looks low, blank or stuck? Only opted-in guests can get email or SMS, every condition must match, and counts need refreshing.Sending from a free email address
What a Gmail, Yahoo or Hotmail sender address means for delivery, and why your own domain does better.
How to
Add a sender email address
Add the name and address your marketing emails come from, verify it from your inbox, then set your default sender.Send your first email campaign
Create an email campaign, design it, send yourself a test, choose your audience, then send it now or schedule it for later.Build an audience to send to
Build a group of guests from conditions such as visits, tags, birthdays or email activity, preview who matches, then use it in campaigns.Create and edit email templates
Save reusable email designs as templates, add images, links and fonts in the builder, and make your email look right on phones and in Outlook.Read your email campaign report
See how a sent email performed: deliveries, opens, clicks, bounces, unsubscribes, link clicks and the bookings it led to.Set up an automated workflow
Build a workflow that sends emails automatically when a guest does something, then switch it on and follow each guest's run.Send an SMS campaign
Set up an SMS sender name, write a message of up to 130 characters, choose an audience, then send it now or schedule it.SMS credits and top-ups
SMS credits are bought separately and do not renew. Where your balance lives, how to buy more, and how groups move credits between organisations.Build a form and share it on your website
Create a sign-up form, choose what it collects, embed it on your website or share its link, then see and download the submissions.Export your guest data
Export all your guests, or one audience, from Audiences. A download link is emailed to you when it is ready.Your marketing contact allowance, and how to add more
Each venue includes 20,000 marketing contacts as standard, with no maximum. See how many you use and add more under Billing.The email editor will not load, save or keeps an old version
Lost changes, a builder stuck loading or a save that fails: how saving works, how to get an earlier version back, and what to send support.See who your guests are and how they spend
See when guests come, what they spend and buy, your best guests and regulars going quiet, from your Square till orders.Compare marketing results across your venues
See campaigns, sends, delivery, opens, clicks and the bookings credited to your campaigns, across venues.See every guest interaction
List every guest interaction, such as a visit, Wi-Fi login or order, and search it by email, venue or data source.Create vouchers to send in emails
Create a cash or promotional voucher, attach it to a campaign or workflow email so each guest gets their own code, then check and redeem codes.Import guests from a CSV file
Upload a CSV of guests, tag them, match your columns, track the import, then send a campaign to just that list.Create trackable links and QR codes
Make a short link to your booking, review, gift card or form page, add UTM tracking and a QR code, then see its clicks.Connect Meta and sync lead ad forms
Connect your Meta account, link your Facebook pages to venues and sync lead ad forms into Stampede.Create Meta custom audiences from your guests
Turn a Stampede segment into a Meta custom audience, so your guest data powers your Meta ads.Set standard UTM values with the UTM Planner
Save standard UTM source, medium and campaign values, so every tracked link your team makes uses the same names.See conversions from your trackable links
See which guests came in through your trackable links, how that differs from clicks, and where to see clicks in Link Reports.Check which emails a guest has been sent
Look up a guest's email address to see every email sent to it, with delivery events and the email itself.
Still stuck, or have account-specific questions?
- Log in to stampede.aiWith your usual details.
- Hold Command, press /On Windows, hold Control (Ctrl) and press /.
- Ask the agentIt answers about your own venues and account.