Export your guest data

Export one audience

1. On Audiences, click the three dots (More actions) on its row.
2. Click Export data.
3. Click Export data again to confirm.

On Classic Audiences, click the three dots on the row, then Export data, then Export Data. It is the older builder and is being retired.

Export one venue's guests

1. Build an audience with a visit condition for that venue. See build an audience.
2. Export it as above.

To move guests into another email tool, export an audience and import the file there.

Check it worked

The export shows in Marketing › Data Exports, and the download link arrives by email.

If it does not arrive

• Pending (shown as Queued) or Processing: exports wait their turn, and a big one takes longer. The email comes when it shows Processed.
• Processed but no email: check your spam folder.
• Failed, or the button does nothing: email support.

Email support at agent@stampede.ai with:

• Your organisation name.
• The audience you exported, and when.

Good to know

• Once data leaves Stampede, you are responsible for your guests' opt-in preferences, so keep marketing in Stampede where you can.
• Complete means the file has been downloaded. About a day after it is ready, the file is deleted and shows Deleted, so export again for a fresh copy.
• One guest asking for their own data? See guest data requests.
• Only Admin, Moderator and Marketing can see Marketing. General Manager, Bookings Manager, FOH, Reports and IT cannot.