A guest asks you to delete or export their data

Delete or export a guest's data

You cannot do this on screen.

Email support at agent@stampede.ai with:

• The guest's email or phone.
• Delete, copy, or both.
• The date they asked.

Delete a list of guests

You cannot delete guests yourself, in bulk or one at a time. Support deletes them for you, from an audience you build.

1. Go to Marketing › Audiences and build an audience of the guests to remove: see build an audience.
2. For guests who never open your emails, use a Marketing interactions condition. For an upload, use a Guest profile tags condition with the upload's tag.
3. Click Preview, check the count, then click Save.

Email support at agent@stampede.ai with:

• The audience name, or a CSV of the email addresses.
• Your organisation and venue.
• That you want these guests deleted permanently.

Good to know

• Under UK GDPR you normally have one month to respond.
• Only the guest can opt back in. You cannot undo an opt-out.
• Deleting an audience removes the audience, not the guests in it.
• A deleted guest comes back if they sign up again, for example on your Wi-Fi.
• More on opt-outs, or export your whole guest list.