A guest has unsubscribed or opted out
Opt a guest out of email or SMS yourself, check their consent, opt out a list through support, and why only the guest can opt back in.
2 min read · Updated
In short: you can opt a guest out of email or SMS on their profile. Only the guest can opt back in.
See or change consent
- Go to Customers › Search.
- Open the guest's profile.
- Check the Email, SMS and Data badges. Green means opted in.
- To opt them out, click the green Email or SMS badge.
- Click Opt out. You cannot undo this from here.
Where is the suppression list
There is no list for you to edit. A guest's badges are their consent: once a guest is opted out, or unsubscribes, their badge is no longer green and your marketing stops for them. To stop one address, opt the guest out as above.
Opt out a list of guests
You cannot opt out many guests at once on screen.
Email support at agent@stampede.ai with:
- The email addresses or phone numbers, as a CSV.
- Whether to opt them out of email, SMS or both.
Check it worked
The badge is no longer green.
Need help?
Guest still getting your marketing after opting out, or the unsubscribe link did not work for them? Opt them out yourself first, as above.
Email support at agent@stampede.ai with:
- The guest's email address or phone number.
- The campaign or workflow, and the date they got it.
- A screenshot of the badges on their profile.
Good to know
- If you export guest data, you become responsible for their opt-in preferences. See export your guest data.
- Guests can opt in to marketing when they log in to your Wi-Fi.
- Data consent shows on the profile, but you cannot change it there.
- Unsubscribes show as Unsubscribed in email reports and Opt-outs in SMS reports.
- For a request to delete or copy a guest's data, see a guest asks you to delete or export their data.
Related articles
High bounce rate on a campaign
What a normal bounce rate looks like, and what to do when bounces jump: a domain that lost its authentication, Microsoft inboxes or an old list.My marketing emails are going to spam
Authenticate your own domain so emails land in the inbox, and what a drop in open rate or a spam complaint means.My email campaign has not sent
Check the message beside the send button, any approval step, the schedule and the campaign status to see why an email has not gone out.A campaign went to the wrong list, sent old content, or reached guests twice
A sent email cannot be recalled. Find out what went wrong, stop anything still due to send, and check the audience and content next time.