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Create and edit email templates

Save reusable email designs as templates, add images, links and fonts in the builder, and make your email look right on phones and in Outlook.

3 min read

In short: create a template in Email Templates, build your email, then click Save.

where to find it

Create a template

  1. Go to Marketing › Email Templates.
  2. Click Create.
  3. For a blank one, click Blank template, type a Template name, then click Create template.
  4. For a preset, click Browse presets, then Use template on one you like.

Edit a template

  1. Click the template name, build your email, then click Save.
  2. To test it, click Send preview, add your email under Recipients, then click Send preview.
  3. To rename it, click Edit, change Template Name, then click Update Template.
make a template, build it, save it
  1. Add an image block to your design, then click to choose its image. The Image Gallery opens.
  2. Click Upload and pick a PNG, JPG or GIF.
  3. If you see file upload failed, try a smaller file, GIFs especially, then upload it again.
  4. To add a link, select some words, a button or an image, then add the link to it. A button or linked words read better than a long web address.
  5. For your booking page, use Stampede Links › Booking, so bookings from the email are tracked.

Make it look right on phones and in Outlook

Every inbox draws an email a little differently, so send yourself a preview and open it on a phone and in Outlook or Hotmail before you send.

  • For a full-width header image, set the image's width to 100% and its padding to 0.
  • Keep the padding the same on both sides, or the content sits off-centre.
  • Some inboxes, Outlook among them, hold back images until the reader allows them. Put the offer and dates in text, not only in an image.
  • Phones can underline dates and times on their own. Underlines that came from pasted text go if you retype the text in the builder.
  • First Name under Profile Information fills in each guest's first name, and is blank for guests without one. Write a greeting that still reads well without it.

Fonts, video and attachments

  • You can use the standard email fonts plus the extra ones in the builder's font list, such as Oswald, Fira Sans and Lustria. You cannot add your own or a bought font.
  • Email apps do not play video. Use a GIF instead, uploaded like any image, and link it to the video.
  • Emails cannot carry attachments. Put a PDF online and link to it from a button.
  • There is no way to upload HTML made in another tool, such as Canva. Rebuild the design in the builder.

Check it worked

Your template is listed on Email Templates, with the date under Updated.

If it does not work

The editor will not open or save? See the email editor is not working. If a template was saved over by mistake, our team may be able to bring back an earlier version.

Email support at agent@stampede.ai with:

  • The template name.
  • The image file, if it will not upload.
  • A screenshot of what you see.

Good to know

  • To turn any campaign into a template, click the three dots on its row, then Save as template. A template's three dots give you Duplicate and Delete.
  • To share a template with your sub organisations, turn on Share with Sub Organisations under Edit.
  • Stampede Links also has an Unsubscribe URL link you can add to your designs.
  • To remove a social icon you do not use, select the social block and delete that icon, or delete the whole block.
  • Only Admin, Moderator and Marketing can see Marketing.

Still stuck, or have account-specific questions?

  1. Log in to stampede.aiWith your usual details.
  2. Hold Command, press /On Windows, hold Control (Ctrl) and press /.
  3. Ask the agentIt answers about your own venues and account.
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