Marketing
SMS credits and top-ups
Where your SMS balance lives, how to buy more credits, and how groups move credits between organisations.
1 min read · Updated
In short: every text spends credits. Your balance lives in SMS Ledger, and Buy more credits on a campaign tops it up.
MarketingSMS Ledger
Customers
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SMS Senders
SMS Ledger
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SMS Ledger
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Customers
Marketing
SMS Senders
SMS Ledger
Link Manager
Inbox
Check your balance
- Go to Marketing › SMS Ledger.
- SMS balance shows your credits, and the list shows what was Transacted and when.
Buy more credits
- On SMS Ledger, click Add credit.
- In Purchase SMS credits, check the Payment method (your card on file) and set Credits to add, for example 100.
- Click Purchase.
Purchase SMS credits, with Credits to add highlightedThe Purchase SMS credits panel: Payment method set to card, Credits to add set to 100 and the Purchase button. Credits to add is highlighted.
Purchase SMS credits
Payment methodcard
Credits to add100
Purchase
A campaign too big for your balance shows Credit limit with a Buy more credits button, which brings you to SMS Ledger.
Move credits to a child organisation
Groups can move credits one way, from the parent down: on the parent’s SMS Ledger, click Transfer, then pick the organisation and the amount in Transfer SMS credits.
Check it worked
SMS balance in SMS Ledger shows the new total. Use the refresh button if it has not caught up.
Good to know
- A campaign over your limit cannot send: hover the greyed send button to see You are over your SMS credit limit.
- Buying online needs a card on your billing account. Without one the dialog points you to Account › Billing, and accounts not billed by card see Please contact support to arrange SMS purchase.
- Only Admin can purchase credits, and a child organisation’s credits come from its parent.
- Each text is up to 130 characters. See send an SMS campaign.
- Only Admin, Moderator and Marketing can see Marketing.
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