Marketing
Check which emails a guest has been sent
Look up a guest's email address to see every email sent to it, with delivery events and the email itself.
1 min read · Updated
In short: search the guest's full email address in Email Audit to see every email sent to it, newest first.
Email Audit, with Audit guest emails… highlightedThe Email Audit panel: Audit guest emails… set to full email address and the Search button. Audit guest emails… is highlighted.
Email Audit
Audit guest emails…full email address
Search
Look up a guest's emails
- In the left menu, click Email Audit.
- Type the guest's full email address in Audit guest emails…, then press Enter or click Search.
- Click a subject to open Email details.
- Use the arrows at the bottom to see older emails.
Type the full email address, then Search, then Click a subject, then Email details4 stages in order: Type the full email address, then Search, then Click a subject, then Email details. The live stage is Email details.
01Type the full email address
02Search
03Click a subject
04Email details
- 01Type the full email address
- 02Search
- 03Click a subject
- 04Email details
Check it worked
Email details lists each recorded event's Type and Created time, and shows the email's Content.
If something goes wrong
- No results found means nothing has been sent to that address. Check the spelling with the guest.
- No events recorded means no delivery events have come back for that email yet.
- A Bounce event means the email was not delivered. It also shows the bounce type.
- Something went wrong fetching those emails. Try again. means the search did not load. Search again.
Email support at agent@stampede.ai with:
- Your organisation name.
- The guest's email address.
- The email you expected them to get, and roughly when.
Good to know
- For booking emails that did not arrive, see booking confirmation email missing.
- For marketing emails in spam, see emails going to spam.
- Only Admin, Moderator, General Manager, Bookings Manager, Marketing and Reports can see Email Audit.
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