Check which emails a guest has been sent

In short: search the guest's full email address in Email Audit to see every email sent to it, newest first.

Look up a guest's emails

1. In the left menu, click Email Audit.
2. Type the guest's full email address in Audit guest emails…, then press Enter or click Search.
3. Click a subject to open Email details.
4. Use the arrows at the bottom to see older emails.

Check it worked

Email details lists each recorded event's Type and Created time, and shows the email's Content.

If something goes wrong

• No results found means nothing has been sent to that address. Check the spelling with the guest.
• No events recorded means no delivery events have come back for that email yet.
• A Bounce event means the email was not delivered. It also shows the bounce type.
• Something went wrong fetching those emails. Try again. means the search did not load. Search again.

Email support at agent@stampede.ai with:

• Your organisation name.
• The guest's email address.
• The email you expected them to get, and roughly when.

Good to know

• For booking emails that did not arrive, see booking confirmation email missing.
• For marketing emails in spam, see emails going to spam.
• Only Admin, Moderator, General Manager, Bookings Manager, Marketing and Reports can see Email Audit.