Bookings
Guests are not getting their booking confirmation email
A guest did not get their booking confirmation? Resend it from the booking, and what to send support if it still fails.
1 min read · Updated
In short: open the booking on the Day Planner, click Emails to check it landed, then Resend confirmation.
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Resend it
- Go to Bookings › Day Planner, then choose your venue.
- Open the booking.
- Click Emails.
- Click View all emails to see whether it landed.
- To send it again, go back and click Resend confirmation.
Open the booking, then Emails, then View all emails, then Resend confirmation4 stages in order: Open the booking, then Emails, then View all emails, then Resend confirmation. The live stage is Resend confirmation.
01Open the booking
02Emails
03View all emails
04Resend confirmation
- 01Open the booking
- 02Emails
- 03View all emails
- 04Resend confirmation
Check it worked
Ask the guest to check their inbox and spam.
If that does not fix it
One guest missing it usually means a blocked (suppressed) address. Many guests means a delivery problem. Only support can clear the block.
Email support at agent@stampede.ai with:
- One guest email address that missed it.
- If several are affected, a few more addresses in the same message.
- Their email providers, such as Gmail or Hotmail.
Good to know
- Emails is greyed out when the booking has no email address.
- Use the Email Audit tool to see every email Stampede has sent to a guest. Paste in the guest's email address to see each email and its delivery status, such as sent, opened or bounced.
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