A page will not load or save: what to try and what to send us

The page is blank or shows an error

1. If you see Something went wrong, click Reload Page.
2. Otherwise, reload the page in your browser.
3. Still blank? Sign out and back in.
4. Try another browser, such as Chrome, Edge or Safari, or a private window.

Just after we release an update, a page can show Reloading page... and reload itself. That is normal.

A change will not save

1. Close any other Stampede tabs, then reload the page.
2. Make the change again and save it.
3. Reload the page to check it stuck.
4. If it switches back again, note the setting and your steps, and send them to us.

Times look an hour out

The Day Planner shows times in your venue's timezone, set in basic booking settings. If times are only wrong on one computer, check that computer's date, time and timezone.

The installed app shows an error

If Stampede is installed on a tablet or computer, click Reload App on the error. If that does not help, remove the app and install it again from your browser. See tablet mode.

It still happens

At the bottom of the left menu, click the Build time line, then Copy build info, and paste it into your email.

Email support at agent@stampede.ai with:

• The venue, the booking name or reference and its date, and whether it was booked online or by your team.
• The exact steps, and whether it happens every time.
• A screen recording of the problem, the browser you use and the build info.

Check it worked

The page loads, and a change you save is still there after you reload.

Good to know

• The Day Planner updates by itself. If one screen looks out of date, reload it.
• A booking you cannot find is usually on a hidden area. See a booking is missing from the Day Planner.
• Guests not getting emails? See booking confirmation email missing.