Guests see no times, or a booking type is missing, on your booking page

Guests see no times, or say you are fully booked when you are not? Check booking type, hours, limits and blocks in this order.

2 min read · Updated 30 October 2026

Open in Stampede

In short: usually the booking type: it must be active, not hidden, not Enquiry only, and open that day. Otherwise, find your case below.

1Most likelyNo times show at all
2Only one date is affected
3One party size gets no times
4Same-day or far-ahead dates show nothing
5Times run out early
6Times show twice

check in this order

Booking type settings override your Main Settings. Jump to your case.

No times show at all

Choose your venue

Ordering

Bookings

Landing Page

Booking Types

Special Dates

Reviews

where to find it

Go to Bookings › Booking Types, then choose your venue.
Check the type is on in the Active column. An Unlisted badge means it is left off the booking page.
Click Edit on the type.
Check Hidden from the booking page and Enquiry only are off.
Check the type's Bookable Times for that weekday. Without booking types, use Bookings › Main Settings › Bookable Times.

Type not in the list? Restore it from Bookings › Archived › Booking Types.

Only one date is affected

Look in Bookings › Special Dates for a date that closes the venue or changes the type.
On the Day Planner, click the Block time icon and choose Multiple days.
Open Manage blocks and look for a block that day.

One party size gets no times

Check the size is inside the type's Party sizes, and a table or combination fits it. See online bookings not showing for a party size.

Same-day or far-ahead dates show nothing

In Bookings › Main Settings › Booking Options (open Base configuration or the type if you use them), check Same-day bookings and Minimum advance notice.
Click Basic and check Months in advance.

Times run out early

In Bookings › Main Settings › Booking Options (Base configuration, not a type), check Covers per time slot and Bookings per time slot. They only show while Affects daily covers is on.
Click Cover Limits and check that day.
In Bookings › Tables, check the tables you expect are Active.

Times show twice

Two active types open that day cover the same hours and party size, and each shows its own times. Edit one so their Bookable Times do not overlap, or switch one off or hide it. Click Save, top right.

Check it worked

Open your booking page on that date with that party size. Times show, once each.

If that does not fix it

Email support at agent@stampede.ai with:

The booking type, party size, date and time a guest could not book.
A screenshot of the booking page.

Good to know

A hidden type can still be booked by anyone with its direct link.
On a package, Unavailable means one of its activities is switched off.
Rebuilt your floorplan? Deleting and recreating tables can leave the old table list inside booking types, so bookings arrive with no table. Open each booking type and pick its Available tables again under Tables and availability.