Move your bookings over from another booking system

Before you send anything

1. Go to Bookings › Tables, then choose your venue.
2. Add every table, using the same names as your old system where you can. See add and edit tables.
3. Add the combinations you seat large parties on. See join tables into combinations.
4. Set up your booking types if you use them, so imported bookings can be matched to one.

Imported bookings are matched to your tables by name, so a table that does not exist yet leaves its bookings with nowhere to go.

What comes across

• Each booking's date, time, party size, guest name, email and phone, tables, area, booking type and notes.
• Allergens, dietary needs, occasions, highchair, wheelchair and buggy requests, and dogs, where your export has them.
• Deposits, as a record of the amount and whether it was paid.
• Bookings already in Stampede for the same guest and time are skipped, not doubled up.

What stays behind

• Money. A deposit paid through your old system stays with that system's payment account, so refund it there.
• Saved cards for cancellation charges, and open enquiries.
• Guests are not emailed or texted, and no reminders are set up for imported bookings.

On switch-over day

1. Agree a time with our team, then stop taking bookings on your old system at that time.
2. Ask your old provider to take down their Reserve with Google button, then check yours. See Google bookings.
3. Change the Book buttons on your website and social pages to your Stampede link. See add a Book button.

Check it worked

Open the Day Planner on a busy upcoming date. The imported bookings sit on their tables.

Good to know

• A booking that lands without a table usually means a table name did not match. Tell us and we can fix it.
• Guests keep any confirmation they got from your old system. Nothing new is sent.
• To bring loyalty members across, see import loyalty members.