SMS is not sending

In short: greyed-out send button? Hover over it for the reason. Already sent? Open its report and check Failed and Undelivered.

Find what is wrong

Go to Marketing › SMS Campaigns and check the campaign's status.

It is still Draft

Open it and hover over the send button, such as Send now. The fixes for each message are in send an SMS campaign.

If you see Credit limit, the audience is larger than your SMS credit. Click Buy more credits.

It is Scheduled

It sends at the time you picked. Last activity in the list shows that time, on a wide screen.

It sent, but guests did not get it

1. Click Reports on its row.
2. Under Volume, compare Sent, Delivered, Undelivered, Failed and Queued. Queued texts are still on their way.
3. Scroll to Failed to see each guest and the reason under Type.
4. Click the refresh button at the top for the latest figures.

It went to fewer people than expected

An SMS campaign goes only to guests in the audience who can get SMS. See an audience is smaller than expected.

Check it worked

Delivered goes up in the report.

If that does not fix it

Email support at agent@stampede.ai with:

• The campaign name and status.
• A guest's phone number that did not get it.
• A screenshot of the report.

Good to know

• Send preview under the Preview (eye) button does not send a test text yet.
• Your credit shows as SMS balance in SMS Ledger.
• Only Admin, Moderator and Marketing can see Marketing.