SMS is not sending
SMS not going out? Hover over the greyed-out send button for the reason, or open the report to see failed and undelivered texts.
1 min read · Updated
In short: greyed-out send button? Hover over it for the reason. Already sent? Open its report and check Failed and Undelivered.
- 1Most likelyIt is still Draft
- 2It is Scheduled
- 3It sent, but guests did not get it
- 4It went to fewer people than expected
Find what is wrong
Go to Marketing › SMS Campaigns and check the campaign's status.
It is still Draft
Open it and hover over the send button, such as Send now. The fixes for each message are in send an SMS campaign.
If you see Credit limit, the audience is larger than your SMS credit. Click Buy more credits.
It is Scheduled
It sends at the time you picked. Last activity in the list shows that time, on a wide screen.
It sent, but guests did not get it
- Click Reports on its row.
- Under Volume, compare Sent, Delivered, Undelivered, Failed and Queued. Queued texts are still on their way.
- Scroll to Failed to see each guest and the reason under Type.
- Click the refresh button at the top for the latest figures.
It went to fewer people than expected
An SMS campaign goes only to guests in the audience who can get SMS. See an audience is smaller than expected.
Check it worked
Delivered goes up in the report.
If that does not fix it
Email support at agent@stampede.ai with:
- The campaign name and status.
- A guest's phone number that did not get it.
- A screenshot of the report.
Good to know
- Send preview under the Preview (eye) button does not send a test text yet.
- Your credit shows as SMS balance in SMS Ledger.
- Only Admin, Moderator and Marketing can see Marketing.
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