An audience is smaller than expected
Audience count looks low? Only opted-in guests can get email or SMS, every condition must match, and counts need refreshing.
1 min read · Updated
In short: email and SMS only reach guests who opted in. Compare Data with Email and SMS, then refresh the counts.
Check the counts
- Go to Marketing › Audiences.
- Compare your audience's Data, Email and SMS with the All data row (Everyone marketable).
- Hover over the refresh button on its row to see when it was last checked. Click it to update.
On a narrow screen these columns are hidden, so use a computer.
Why it is smaller
Email or SMS is much lower than Data
Only opted-in guests count towards Email reachable and SMS reachable. Click Edit, then Preview: under Sample guests, Opted in shows who can get each. See a guest unsubscribed or opted out.
Every condition must match
A guest must match every condition. Remove one to widen the audience, or build a second audience.
A condition is too narrow
Open each condition and check its venue, dates and number of days.
The count is out of date
The count only updates when you click Preview. Conditions changed, preview again to save means it is out of date.
Check it worked
After Preview, the status says Up to date. Click Save.
If that does not fix it
Email support at agent@stampede.ai with:
- The audience name.
- How many guests you expected, and why.
- A screenshot of the preview.
Good to know
- An SMS campaign shows Sends to a number of people, which is the audience's SMS count.
- Audiences shows in the menu only when it is turned on for your account.
- To build a new one, see build an audience.
- Only Admin, Moderator and Marketing can see Marketing.
Related articles
My marketing emails are going to spam
Send from a verified address on your own domain, then add the DNS records Stampede shows you so the domain is authenticated.My email campaign has not sent
Check the message beside the send button, any approval step, your sender address and the campaign status to see why an email has not gone out.A guest has unsubscribed or opted out
Opt a guest out of email or SMS yourself, check their consent, and why only the guest can opt back in.A guest asks you to delete or export their data
Opt a guest out of email or SMS yourself. To delete or export their data, email support the same day.