Square and integrations
A deposit did not come off the Square bill
The deposit only moves onto the Square bill when the booking is marked Seated. How to push a missing one by hand.
1 min read · Updated
In short: usually the booking was not marked Seated. If it was, use Push to Square on the booking to send the deposit.
It went straight to Complete
Seated tells Square to apply the deposit. A booking taken straight to Complete leaves it behind.
It was Seated, but no deposit
- Go to Bookings › Day Planner, then choose your venue.
- Open the booking.
- Click Push to Square under Deposits.
- Told to open the ticket first? Open the bill on the Square till, then try again.
Push to Square only shows for Square venues, on a Seated booking with a paid deposit.
Check it worked
The deposit shows on the Square bill. If Square already had it, you are told which table's ticket it is on.
If that does not fix it
Email support at agent@stampede.ai with:
- The booking reference.
- The table the guests were seated at.
Good to know
- To check your Square link and table matches, see connect your Square account.
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