A deposit did not come off the Square bill
The deposit only moves onto the Square bill when the booking is marked Seated. How to push a missing one, and what to do after a table move.
2 min read · Updated
In short: usually the booking was not marked Seated. If it was, use Push to Square on the booking to send the deposit.
- 1Most likelyIt went straight to Complete
- 2It was Seated, but no deposit
- 3The table changed after booking
- 4The deposit is on the wrong bill
It went straight to Complete
Seated tells Square to apply the deposit. A booking taken straight to Complete leaves it behind.
It was Seated, but no deposit
- Go to Bookings › Day Planner, then choose your venue.
- Open the booking.
- Click Push to Square under Deposits.
- Told to open the ticket first? Open the bill on the Square till, then try again.
Push to Square only shows for Square venues, on a Seated booking with a paid deposit.
The table changed after booking
Moving the booking to another table, or merging, voiding or re-opening bills on the Square till, can leave the deposit off the bill.
- Open the booking and click History to see what changed and when.
- If the booking is Seated, click Push to Square under Deposits.
- Told to open the ticket first? Open the bill for the table the guests are at, then try again.
Move a booking without losing the deposit
Change the booking's tables in Stampede first, then mark it Seated. Seating sends the table to Square, so the deposit lands on the right bill. See move a booking to another table.
The deposit is on the wrong bill
Click Push to Square on the booking. If Square already has the deposit, you are told which table's ticket it is on.
The deposit was taken from the guest when they booked, so do not charge them again for it. Move or remove it on the Square till, or email us (below).
Check it worked
The deposit shows on the Square bill. If Square already had it, you are told which table's ticket it is on.
If that does not fix it
Email support at agent@stampede.ai with:
- The guest's name or the booking reference.
- The table the guests were seated at.
- The date and time of the booking.
Good to know
- To check your Square link and table matches, see connect your Square account.
- Why Seated matters, and how to mark it, is in booking statuses.
- On a booking linked to a Square bill, Move table shows how to move the bill in Square POS.
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