Booking statuses, and why Seated matters with Square
Statuses track a table from booked to complete. Marking Seated moves a deposit onto the Square bill, and Complete frees the table.
2 min read · Updated
In short: change a status from the booking on the Day Planner. With Square, mark guests Seated so the deposit reaches their bill.
Change a status
- Go to Bookings › Day Planner, then choose your venue.
- Open the booking.
- Click the quick button next to Edit: Seat Guest when they arrive, then Complete. Or pick from the Status list.
A provisional hold shows Confirm Booking first.
To bring back a cancelled booking, turn on Show Cancelled in More options, open the booking and pick active from the Status list.
Why Seated matters with Square
- 01Seat Guest
- 02Deposit applied to the bill
- 03Complete
Seated tells Square to apply the deposit to the bill. A booking that goes straight to complete without being seated leaves the deposit behind.
If seated bookings never reach your Square devices, check your tables are matched to Square. See Square bill missing from a booking.
To move a seated party with a Square bill to another table, click Move table on the booking. It shows how to move the bill on your Square device too, so the guest does not end up on two tables.
A finished table still shows as booked
A booking keeps its table until it is complete. A paid booking still holds the table on the Day Planner, so click Complete on it, or tidy up after service (below).
With Square, Truncate booking end on payment in Day Planner settings ends a booking when it is paid, which frees the table early.
Tidy up after service
- In the Day Planner header, open More options and click Complete past bookings.
- Click the count button, such as Complete 12 bookings. Running, cancelled and no-show bookings are left alone.
Seated before their booked time
Seating guests early moves the booking to start when you seat them. Keep original end time when seating an early arrival, in Day Planner settings, decides whether it keeps its end time or slides forward at the same length.
A booking was cancelled by itself
The usual cause is a payment link that passed its deadline with auto-cancel on. Your payment reminders decide what happens then. Click History on the booking to see who changed it: System means Stampede did.
Check it worked
The booking shows its new status colour on the Day Planner. The Day Planner updates by itself: if one screen looks out of date, reload the page.
Good to know
- If a seated booking's deposit missed the bill, use Push to Square in its Deposits section. It only shows while seated and paid. See deposit not taken off the Square bill.
- Complete past bookings does not mark bookings as seated.
- Status colours are fixed: seated is orange, paid a deep purple and complete purple. You cannot change the colours or add your own statuses.
- Show Cancelled in More options brings cancelled and no-show bookings back onto the Day Planner.
- For a guest who did not turn up, see mark a booking as a no-show.
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