Square bill missing from a booking, or on the wrong one

In short: Square bills find their booking through the table. Usually the fix is in Table Mappings, or moving the bill in Square; see below.

Orders never reach a booking

Check the connection

1. In Square POS › Overview, check Reservation API reads Active. If it shows Activate, click it.
2. In Bookings › Main Settings › Day Planner, check Quick service mode (Square) is off. When on, orders are never matched by table.

Check the table mappings

1. Go to Square POS › Table Mappings, then choose your venue.
2. For a table with no Square ref, click Link to Square and pick or type the ref your till uses. Auto-match all gives every unmapped table its own name.
3. If a warning mentions a deleted table, click Repair to move each mapping onto the live table with the same name. Link anything left by hand.
4. If a warning mentions unmapped refs from recent orders, click View.
5. Click Link to Square on the right row.
6. For a wrong row, click Unmap, then Link to Square.

Check mappings again after adding, renaming or deleting tables in Stampede or Square.

A bill is on the wrong booking

The bill follows the table in Square, so move it there. In the Square Restaurant POS app:

1. Tap Bills or Floor plan, then the bill.
2. Tap Actions › Move, select the bill to merge, then tap Move.
3. Tap New bill and select the right table.

Stampede updates once the bill moves.

The booking's tables are greyed out

The booking is linked to a Square bill.

• To move guests and bill, click Move table and follow Move bill in Square POS.
• To move only the booking, click Unsync twice, then change its Tables. Items, pricing and payments still work. Re-enable links it again.

Check it worked

Ring in an order at that table, then open the booking. Its Square order shows at the top of the panel.

If that does not fix it

Email support at agent@stampede.ai with:

• The booking reference.
• The Stampede table and the Square table the bill is on.
• Roughly when the bill was opened or the order was rung in.

Good to know

• Pending with "requires Square Plus" means the location needs Square for Restaurants Plus or Premium.
• Seating a booking in Stampede opens an order on Square with the table number attached.
• Clearing a mapping stops new orders attaching to that table's bookings until you map it again.
• Table Mappings are separate from the Table reference under Ordering › Tables and QR, which is for QR orders.
• Orders, in the Day Planner header, marks orders not linked to a booking as Unlinked.
• FOH and IT cannot see Square POS.