Products, prices or customers are not syncing from Square

The sync says Sync failed

Click Done and run the sync again. If it fails twice, email support (below).

An item is missing at one venue

A sync hides items Square does not stock at that venue. In Square, make the item available at that location, then sync again.

If the result says a venue answered with nothing and was left unchanged, that venue kept its old items. Email support.

There is no Sync from Square button

You see Connect Square instead, so no Square catalogue is linked yet. Click it, choose a Venue, click Connect, then run the sync.

Square customers are missing

There is no customer sync to run in Stampede. This needs us, so email support.

A new item is not on my menu

A sync adds new items to Products, not to your menus. Add them to the menu yourself, for example your Christmas pre-order menu. See build an ordering menu.

What a sync brings in

• Products, variants, modifier groups and modifiers. Names, prices and modifier bounds follow Square.
• Your descriptions, tags and images in Stampede stay as you set them, so change a description on the product in Stampede.
• Square categories do not become menu sections in a sync. To build a draft menu with them as sections, use Generate from Square on Ordering › Menus.
• Nothing else comes across. If a Square combo or deal is missing, build it in Stampede with Add product.

Check it worked

The sync result counts the new and changed products, and the item shows with its Square price.

If that does not fix it

Email support at agent@stampede.ai with:

• The product or customer, and the venue.
• A screenshot of the sync result.
• When you changed it in Square.

Good to know

• Every venue on one Square account shares its catalogue.
• To set up products and modifiers, see add products and modifiers.
• Only Admin, Moderator, General Manager, Bookings Manager, Marketing and Reports can see Ordering, where your account has it.