Products, prices or customers are not syncing from Square

In short: run Sync from Square on Ordering › Products. Changes made in Square come in when the sync finishes.

A change in Square is not showing

1. Go to Ordering › Products.
2. With more than one catalogue, pick the right one in the catalogue picker.
3. Click Sync from Square, then Start sync.
4. Wait for Sync complete, then click Done.

Stampede never changes prices in your Square item library, so change a price in Square first. See change a price when your products come from Square.

The sync says Sync failed

Click Done and run the sync again. If it fails twice, email support (below).

An item is missing at one venue

A sync hides items Square does not stock at that venue. In Square, make the item available at that location, then sync again.

If the result says a venue answered with nothing and was left unchanged, that venue kept its old items. Email support.

There is no Sync from Square button

You see Connect Square instead, so no Square catalogue is linked yet. Click it, choose a Venue, click Connect, then run the sync.

Square customers are missing

There is no customer sync to run in Stampede. This needs us, so email support.

Check it worked

The sync result counts the new and changed products, and the item shows with its Square price.

If that does not fix it

Email support at agent@stampede.ai with:

• The product or customer, and the venue.
• A screenshot of the sync result.
• When you changed it in Square.

Good to know

• Every venue on one Square account shares its catalogue.
• A sync brings products, variants, modifier groups and modifiers up to date. Names, prices and bounds follow Square. Your descriptions, tags and images stay.
• Only Admin, Moderator, General Manager, Bookings Manager, Marketing and Reports can see Ordering, where your account has it.