Is it a Square question or a Stampede one?

Set up in Square

• Your till screen layout, for example putting all your drinks on one screen. Change it in your Square Dashboard.
• Cash drawers, cashing up and cash tips.
• End-of-day Z reports and Square's daily sales summary email. If those figures look wrong, contact Square support.
• Splitting, repeating or multiplying items on a handheld, in Square's own app.
• Your item library and prices. Stampede never changes prices in it. See change a price when your products come from Square.

Set up in Stampede

• Bookings and the Day Planner, and the deposit that moves onto the Square bill when a booking is marked Seated.
• Matching your tables to Square, on Square POS › Table Mappings.
• Ordering menus for order at table and pre-orders, built from the products you sync from Square.
• Discounts and customer groups you create on Square POS. They then live in Square.
• Loyalty points on Square spend, and Stampede's own reports from your Square sales.

The till is stuck or the floor plan has gone from a handheld

1. Check the till and Square's own app first. These belong to Square.
2. If Square is working but bookings, deposits or orders have stopped reaching it, go to Square POS › Overview and check your account and venue are still connected.
3. To reconnect, see the Square connection dropped.

Check it worked

Once the Square side is working, bookings, deposits and orders carry on moving between Square and Stampede on their own.

Email support at agent@stampede.ai with:

• Your venue name.
• What you were trying to do, on the till or in Stampede.
• A screenshot of what you see.

Good to know

• A Square sale missing from Stampede reports? See a Square sale is not showing in Stampede reports.
• To connect Square and match your tables, see connect your Square account.
• FOH and IT cannot see Square POS.