A Square sale is not showing in Stampede reports
A Square sale missing from Reports? Check the dates and venues first. Open tabs, refunds and unlinked venues are counted differently.
1 min read · Updated
In short: check the dates and venues at the top of Reports › Revenue first. Open bills count under Open tabs, not Net revenue.
Go to Reports › Revenue, then use the case that matches.
The dates or venues are wrong
- Check the date range. It opens on the last 30 days.
- Check the venue picker reads All venues, or the venue you want.
If you chose a venue in the venue switcher, the report shows only that venue and the venue picker is hidden.
The bill is still open
Open bills count under Open tabs, which are excluded from revenue. Close the bill in Square.
The sale was refunded
A refund arrives as a separate negative order, so the refunded day shows a dip rather than changing the earlier figure.
The venue shows no figures
Only venues with a connected till show figures. Check the Square location is mapped to that venue on Square POS › Overview. See the Square connection dropped.
You see Couldn't load this report
The figures shown are from the last load. Try a shorter date range or fewer venues.
Check it worked
The sale counts in Orders and Net revenue for its day and venue.
If that does not fix it
Email support at agent@stampede.ai with:
- The venue and the date and time of the sale.
- The amount, and the order or receipt number from Square.
- A screenshot of the report.
Good to know
- Till sales and pre-orders are shown apart, as At the till and Pre-ordered.
- Missing from a booking rather than the report? See Square bill missing from a booking.
- Only Admin, Moderator, Reports and Marketing can see Reports.
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