Chase unpaid payment links

Manage unpaid links

1. Go to Bookings › Outstanding Payments. It starts on All venues, so pick one in the venue filter to narrow it.
2. Open Payment actions on the guest's row.
3. Choose Resend reminder now, Extend deadline or Cancel payment link.
4. To extend, pick the New deadline and click Extend deadline. Pending reminders are rescheduled against the new deadline.

Find a link on a booking

1. Open the booking on the Day Planner.
2. Scroll to Payment links. Each link shows its amount and type.
3. Use the buttons beside it: View details, Resend email, Copy link or Delete.

Resend email is greyed out once the link is paid, and Delete only shows while it is still unpaid.

Change the amount

A payment link cannot be edited. Delete it, then click Add next to Payment links and create a new one.

Amount is the total for the booking. For a charge per person, multiply it by the party size yourself.

The card icons on a booking

• A red card icon means Outstanding payment: a link is waiting to be paid.
• A plain card icon means Payment method on file: a card is saved. It does not mean money was taken.

Good to know

• When the deadline passes only applies to links added with Auto-cancel the booking if not paid by deadline ticked.
• Defaults are 3 days, 1 day and 2 hours before the deadline. Reset to defaults puts them back.
• The same reminders cover deposits, card-on-file requests and pre-order payments.
• FOH, Bookings Manager, Marketing and IT cannot see Outstanding Payments or Payment Reminders.