Ordering
Order at table, pre-orders, menus and QR codes.
Fix a problem
Guests are not getting the order ready text
Check the text is switched on, your Square KDS is set up to send updates, and whether the message was delivered.The table QR code opens the wrong menu, or nothing
Guests scan a table code and see no menu, the wrong menu or the wrong table. Check the menu is live now, then the zone and the code.A table order has not reached Square or the kitchen
A guest ordered but the till or kitchen has nothing. Open the order in Orders and read its Dispatch row to see where it stopped.An item is showing that should be hidden or sold out
Hide a product or mark it sold out at one venue, take it off one menu, or fix its hours, so guests stop ordering it.
How to
Set up order at table and QR codes
Turn on online ordering for a menu, add your tables, print their QR codes and choose how orders reach the guest.Build an ordering menu
Create a menu, add sections and products, set its hours and prep times, and choose which venues it is live at.Add products and modifiers
Bring your Square catalogue into Ordering, edit what is yours, add your own products and set up modifier groups.What guests see when they order
The guest's journey from scanning a QR code to getting their food, what they are told about table service or collection, and what each message means.Find, check and refund an order
Search orders across your venues, see what each guest ordered and which till it went to, and refund all or part of an order.See what a menu sold and report across venues
Open a menu's report for takings, best sellers and busy hours, or use Orders for totals by venue or across your group.Print place cards
Print a name card for each guest, with their pre-order choices if you want them, or a quick run of blank or named cards.Set up pre-orders for bookings
Build the menu in Ordering, turn on Pre-ordering, then attach it to your venue or booking types so guests can pre-order.
Still stuck, or have account-specific questions?
- Log in to stampede.aiWith your usual details.
- Hold Command, press /On Windows, hold Control (Ctrl) and press /.
- Ask the agentIt answers about your own venues and account.