What guests see when they order

In short: guests scan, order, pay and follow their order on their phone. If one is stuck, find their message below.

What the guest does

1. Scans the code. A table's code opens its menu. The every-table code asks them to pick their table.
2. Adds items and any options, plus notes if you allow them.
3. At Checkout, your service charge is already added. They can pick another amount, or Custom amount to change or remove it.
4. Taps Place order or Pay, then sees Order confirmed.

The order then shows Sent to the kitchen, With the kitchen (with a wait in minutes when known) and Ready to collect. Each counter shows on its own. It is brought to them or collected, per your Service setting, with a ready text if you send them. The last step reads Ready to collect even when your staff bring the food.

What their message means

• Closed right now: the menu is outside its Hours.
• This venue cannot take card payments right now. You have not been charged: Square refused the payment for the venue, not the card. Check your Square account can take card payments.
• We cannot take this order at the moment. Please ask a member of staff.: the basket goes to more than one till and no venue is set to take the money. Set Money goes to: see several Square accounts.
• Prices on this menu have changed.: they review the basket and try again. They have not been charged.
• Your session has expired. Please reload the menu to start again.: they reload.

Check it worked

Scan your own code, order, and check it shows in Ordering › Orders.

Need help?

Email support at agent@stampede.ai with:

• The venue and table.
• The exact message, with a screenshot.
• Roughly when.

Good to know

• Allergen tags show only with Show allergens to guests on, in the menu's Policy tab.
• The wait is an estimate, so it shows in minutes, not a clock time.
• To set this up, see order at table.
• Guests pre-order for a booking from your booking page, not a QR code. See set up pre-orders.