The table QR code opens the wrong menu, or nothing

In short: usually no menu is live this minute. Check the menu is Active, has Online ordering on, is live at the venue and is inside its hours.

The code holds only the venue and table. The menu is chosen at the moment of the scan.

Guests see No menus available right now, or Closed right now

1. Go to Ordering › Menus.
2. Check the menu's Active switch is on.
3. Check Online ordering is on (on a phone, it is in the menu's three dots).
4. Open the menu, click the Venues tab and check your venue is under Live at.
5. On the Hours tab, check Menu hours cover now. If you change them, click Save hours.

The wrong menu opens, or guests must pick one

With more than one live menu, guests see What would you like to order from?

1. Turn off Online ordering on menus that should not take table orders.
2. Or, on the menu's Venues tab, set Zones at your venue under Zones.

The wrong table, or Where are you sitting?

Where are you sitting? means the code was rotated, removed or switched off, or it is the One code for every table code.

1. Go to Ordering › Tables and QR, then choose your venue.
2. Check the table's Active switch is on.
3. Click Print QR sheet and replace old codes.

If one table's code was stuck on every table, open that table's three dots, click Rotate QR code, then reprint.

Check it worked

Scan the code on your own phone. It should open the menu, or the menu chooser if more than one menu is live, with your table already set.

If that does not fix it

Email support at agent@stampede.ai with:

• The venue, table label and menu.
• A screenshot of what the guest saw.
• Roughly when they scanned.

Good to know

• Zone names must match exactly, so terrace and Terrace are different zones.
• A zone restriction leaves out tables with no zone.
• Rotate QR code stops the printed code opening its table straight away.
• FOH and IT cannot see Ordering.