An item is showing that should be hidden or sold out

In short: on Ordering › Products, choose your venue, open the product and turn on Sold out or Hidden at this venue, then click Save for venue.

Sold out or hidden at one venue

1. Go to Ordering › Products, then choose your venue.
2. To hide it fast, turn on its switch in the Hidden here column.
3. Or click the product's row.
4. Under At your venue, turn on Sold out (guests see it but cannot order) or Hidden at this venue (guests do not see it).
5. Click Save for venue.

Off one menu only

1. Go to Ordering › Menus and open the menu.
2. On the Sections tab, open the product's three dots.
3. Click Placement settings, turn off On this section, then click Save.

To take it off for good, choose Remove from section instead.

Only at certain times

Open the product, set its Hours, then click Save.

A sold-out item still shows for pre-orders

1. Open the menu in Ordering › Menus and click the Policy tab.
2. Enter minutes in Sold-out buffer, minutes (blank to show sold-out items for future pre-orders).
3. Click Save policy.

For one product, set Sold-out buffer, minutes (blank inherits the menu's) in its Placement settings instead.

It is not stocked at this venue in Square

Products marked Not in Square here are not at that Square location. Change where the item is stocked in Square, then click Sync from Square on Products.

Check it worked

Open the menu link on your phone and reload it. The item should be gone, or show Sold out.

If that does not fix it

Email support at agent@stampede.ai with:

• The venue, menu and product.
• A screenshot of the product's At venue block.
• A screenshot of the guest menu.

Good to know

• The section list shows hidden at and sold out at with the venue names.
• FOH and IT cannot see Ordering.