Find, check and refund an order

In short: find any order in Ordering › Orders, open it to see what each guest had, and click Refund to refund all or part.

Find an order

1. Go to Ordering › Orders, then choose your venue or All venues.
2. Search, or pick a channel: Table ordering, Collection, Pre-orders or Till.
3. Click Filters for Status or dates. Filter dates by defaults to Booking date, which only pre-orders have. Choose Date placed for the rest.

Check an order

Click its row.

• Item totals: every item by name.
• By guest: each guest's order, allergies first.
• Dispatch: each till it went to, with the Square order number.
• Texts: what the guest was told, and if it arrived.
• Booking (pre-orders): date, party size and deposit. Open booking opens it on the Day Planner, where you change the pre-order.

Refund an order

1. Open the order and click Refund.
2. Choose An amount or Selected lines.
3. Pick a Reason, then click Refund.
4. Click Refund again to confirm.

The money goes back to the guest's card. This cannot be undone. It then shows under Refunds.

Need help?

Email support at agent@stampede.ai with:

• The order reference and venue.
• What you expected and saw, such as Not dispatched to a till.
• A screenshot.

Good to know

• Refund is not offered on unpaid, comped or fully refunded orders.
• The totals at the top count only loaded orders that match your filters. Load more adds older ones. Value leaves out cancelled orders.
• Guests shows only with pre-orders, counting each booking's party once.
• Export downloads a CSV, on wide screens only.
• For kitchen totals, see print a pre-order run sheet.