Why a service got overbooked, and how to stop it

In short: usually staff saved past a warning: switch off Allow staff override in Main Settings › Day Planner. Otherwise, set your limits below.

Stop staff overriding

1. Go to Bookings › Main Settings › Day Planner, then choose your venue.
2. Switch off Allow staff override, then click Save changes.

Other roles now book in Restricted mode: business hours only (override and past slots hidden), party size capped to the booking type's range, only booking types available that day, and daily cover limits, max bookings per slot and close-out buffers enforced. Admin, Moderator and General Manager can always override.

Set your limits

Under Main Settings in the left menu:

1. Open Booking Options and switch on Affects daily covers.
2. Set Covers per time slot and Bookings per time slot, then click Save changes.
3. Open Cover Limits and cap covers across part of a day. Each day has its own Save.
4. Open Party Sizes and set a Buffer duration under Table buffer, so a table is not rebooked the minute it frees up.
5. Click Save changes.

See cover limits and buffers.

Fix a double booking now

1. On the Day Planner, open one of the bookings.
2. Click its table name under Tables.
3. In Reassign tables, pick a free table and click Done.
4. Linked to a Square bill? Move the bill in Square too. See Square bill on the wrong booking.

Check it worked

Ask someone with the FOH or Bookings Manager role to start a booking. They see the Restricted mode banner.

If that does not fix it

Use this if bookings went over your limits and nobody saved them by hand.

Email support at agent@stampede.ai with:

• The date and time of the service.
• The booking references.
• A screenshot of the Day Planner.

Good to know

• Warnings staff can save past: Over capacity for this time (Create anyway or Save anyway), a table Clash (Assign anyway, leaving both bookings on it) and a blocked drag (Move anyway).
• Over capacity for this time counts bookings that start at that same time. Cancelled and No show bookings do not count.
• In restricted mode, Bookings Manager can still save a booking without taking the deposit.
• Exceptions: a booking type with Affects daily covers off does not count towards daily cover limits, and a table with Ignore buffers on takes back-to-back bookings. See tables.
• FOH and Bookings Manager cannot open Main Settings.