Account and billing
Your team, signing in, your data, invoices and payments.
Fix a problem
A team member is locked out or cannot see a venue
Fix "No venue access", a missing menu section or a pending invite by checking the person's venue access and role on the Team page.Sign in with a code or reset your password
Forgotten your password? Get a sign-in code by email, then set a new password from your Profile.
How to
What each team role can see and do
Admin, Moderator, General Manager, Bookings Manager, FOH, Marketing, Reports and IT: which parts of Stampede each role can open.Switch user on a shared device with a PIN
Set a 4-digit PIN, then swap who is signed in on a shared tablet or till from the Day Planner without typing passwords.Turn on two-factor authentication
Protect your Stampede login with a 6-digit code from an authenticator app as well as your password.Verify your identity for support
Generate a short-lived code to read out to Stampede support, so they know a request really comes from you.Update your profile and notifications
Change your name and company, and choose which Stampede events reach you by email or push notification.Set up a brand kit
Create a logo, colours and fonts once for booking pages, emails, reviews and gift cards, then pick a kit per venue.Check your plan, and get invoices or plan changes
See your plan, contacts and add-ons on the Billing page. For invoices, receipts, VAT or plan changes, email support.Change your organisation's company settings
Set your organisation's name, website and timezone, and the switches for emails, reviews, campaigns and inbox.Refer another venue with a referral code
Generate a referral code, share it with another hospitality business and see who has signed up with it.Set up organisation groups for multi-site businesses
Create sub-organisations under your main organisation, each with its own owner, and rename them later.See who changed what in the event log
The event log shows changes made across your organisation, who made each one and when. Filter it to one record.Accept an invitation to join an organisation
Accept or decline an invitation to join another organisation in Stampede, and find it in your list afterwards.Add a new venue
Create a venue yourself while setting up a new SnapGuard box, or email support to add one. Then give your team access.
Still stuck, or have account-specific questions?
- Log in to stampede.ai
- Press Command + /On Windows, press Ctrl + /.
- Ask the agentIt answers about your own venues and account.