Account and billing
Your team, signing in, your data, invoices and payments.
Fix a problem
A team member is locked out or cannot see a venue
Fix "No venue access", a missing menu section or a pending invite by checking the person's venue access and role on the Team page.Sign in with a code or reset your password
Forgotten your password? Get a sign-in code by email, then set a new password from your Profile.Cancel or change your subscription
Request a cancellation from Billing, drop one venue or product instead, and what to switch off and export before a venue or account closes.Take over the account when someone leaves
Give the new person access, remove the leaver, move senders and billing over, and what to send us when a venue changes owner.
How to
What each team role can see and do
Admin, Moderator, General Manager, Bookings Manager, FOH, Marketing, Reports and IT: which parts of Stampede each role can open.Switch user on a shared device with a PIN
Set a 4-digit PIN, then swap who is signed in on a shared tablet or till from the Day Planner without typing passwords.Turn on two-factor authentication
Protect your Stampede login with a 6-digit code from an authenticator app as well as your password.Verify your identity for support
Generate a short-lived code to read out to Stampede support, so they know a request really comes from you.Update your profile and notifications
Change your name and company, and choose which Stampede events reach you by email or push notification.Set up a brand kit
Create a logo, colours and fonts once for booking pages, emails, reviews and gift cards, then pick a kit per venue.Check your plan, download invoices and pay a failed invoice
See your plan on the Billing page, and use Manage account to download invoices and receipts or pay one that failed.Change your company settings, or rename a venue
Set your organisation's name, website, timezone and switches, and rename a venue or change its address.Stampede says subscription required, or guests see a billing message
An unpaid invoice locks Stampede and the Wi-Fi login page. Pay it from Billing, or tell support if you have already paid.Refer another venue with a referral code
Generate a referral code, share it with another hospitality business and see who has signed up with it.Set up organisation groups for multi-site businesses
Create sub-organisations under your main organisation, move venues into them, and what to send us to keep venues fully separate.See who changed what in the event log
The event log shows changes made across your organisation, who made each one and when. Filter it to one record.Accept an invitation to join an organisation
Accept or decline an invitation to join another organisation in Stampede, and find it in your list afterwards.Add a new venue
Create a venue yourself while setting up a new SnapGuard box, or email support to add one. Then add guest Wi-Fi and give your team access.
Still stuck, or have account-specific questions?
- Log in to stampede.aiWith your usual details.
- Hold Command, press /On Windows, hold Control (Ctrl) and press /.
- Ask the agentIt answers about your own venues and account.